Visiting Townend: What you need to know
Townend house and garden are open. We recommend pre-booking ahead of your visit. In this article you’ll find everything you need to know about what's open and what to expect from your visit.
Parking and arrival
For those who have booked, please have your booking information ready to show our welcome team and arrive within your fifteen minute timeslot.
You’ll find our welcome team waiting. We’re welcoming one group at a time, so there may be a short wait before you enter the house, it would be a good idea to dress warmly!
We’ll tell you a bit about the house as you come in and we’ll also provide some written information which you can take away. We have guidebooks and postcards for sale too.
We have introduced a one-way system in the house. Please follow directional arrows in the house.
We’re cleaning touch points (like handrails on stairs) regularly during day. We would ask you not to touch anything else please – this way we know that we’re keeping everything clean.
To help keep everyone safe, please follow the latest guidance on your visit. And look out for signs while you’re here which will explain any changes to how you can access different parts of the site.
If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
Handwashing facilities are available in the toilets and we also have hand sanitiser available as you enter the house. Baby changing facilities are available in the toilets.
The garden is open.
There are no catering facilities on site, but picnics are very welcome and Troutbeck village has a shop, café and several pubs. Please help us spend less on waste removal by taking your litter home with you.
There is a designated accesible car park space in the car park. Access to the cottage garden is via a steep slope and there are many small steps in the house, including a step at the entrance.
Essential Companion card
The Essential Companion card makes it simple to bring one or two carers or companions with you, free of charge. Just show the card when you arrive, and your carer(s) or companion(s) won’t need to pay an entry fee. If you don’t have an Essential Companion card, you can still bring carers or companions free – the card just makes it quicker and simpler for you
How to book
All visitors must book a ticket in advance to guarantee entry, including members. Entry is free for members, but please bring your membership card with you. Non-members will need to pay. Please note we can only accept contactless payment.
- Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
- You’ll need to choose a 15-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time only
- Tickets are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
Every Thursday we'll release new bookings for visits. You can now book two weeks in advance. On quieter days we might have availability for visitors who haven't booked.