Visiting Coleton Fishacre: what you need to know

Bluebells flowering in the garden at Coleton Fishacre

We're looking forward to welcoming you back. Please book your tickets before you visit. Members can book for free, while non-members will need to pay when booking. In this article you’ll find everything you need to know about what's open and what to expect from your visit.

 

Arriving at Coleton Fishacre by car

If you are arriving by car and have booked, please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. You'll asked to show these through your vehicle window before parking. 

If you've booked you must have a ticket for everyone in the car over 5 but you do not need to book car parking separately. In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.

We have a large car park at Coleton Fishacre, so there is plenty of space to park away from others. Access is narrow in places; if you can't fit through the gate please park at Coleton Camp car park just down the road.

There is no limit to the amount of time you can spend at Coleton Fishacre during your visit.

 

Car parking charges

We are operating a pay and display in our car park where car park charges will apply for non-members: £1 per hour up to three hours, or £4 to stay all day. Free parking for members (please show membership card upon arrival and display car sticker).

Members will just need to scan their membership card in the parking meter to get a free parking ticket, and display that along with their National Trust parking sticker in their car. 

 

Arriving at Coleton Fishacre on foot

Visitors arriving at Coleton Fishacre by foot will also need to book ahead of your visit to guarantee entry. Your ticket will be checked by a small team of staff who will adhere to social distancing. 

 

Staying safe at Coleton Fishacre

To help keep everyone safe, please follow social distancing and government guidance when you visit. And look out for signs while you’re here which will explain any changes to how you can access different parts of the site.

If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit. 

A visitor in the shop at Tyntesfield wearing a mask

Please bring a face covering

In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless exempt. Please bring one with you.

 

What's open?

The garden, shop, cafe (takeaway only) and toilets are open to visitors. The house is currently closed, but we hope to reopen once it is safe to do so. In the garden there's no designated route to follow.

 

Staying safe 

In line with the further easing of restrictions, outdoor seating is now available at some of our cafés and food outlets in England. Where outdoor seating is available, we are legally required to participate in the NHS Test & Trace programme by asking those visitors over 16 who ‘eat in’ at our outlets to check in with the NHS COVID-19 app, scan their membership card or leave brief contact details. Details are not required for visitors who purchase items for take-away.

Our cafés and food outlets continue to prioritise the health and safety of staff, volunteers, suppliers and visitors. We continue to maintain social distancing measures, screens at our till and collection points, waymarked routes and will have hand sanitiser available, to ensure that everyone can enjoy their visit as safely as possible. In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless exempt. Please bring one with you. We look forward to welcoming you back and know that you’ll support us to make this a safe experience for everyone.

 

Bringing your dog to Coleton Fishacre

Where can my do go?

We love dogs at Coleton Fishacre and they are welcome in the garden, inside the cafe and the shop situated within the visitor courtyard. We ask that you keep your dog on short leads and stick to the paths. 

We want to make sure you and your four-legged friends have a great time at Coleton Fishacre, whilst we also maintain the health of our plants. If dogs were to run into the flower beds, plant diseases could very easily be spread. 

Where can't my dog go? 

Assistance dogs only in the house.

What do I need to be aware of at Coleton Fishacre?

To make sure everyone has an enjoyable day please follow our Canine Code:

  • Take the lead: help reduce the chance of your pup disturbing wildlife by keeping them on a lead.
  • Scoop that poop: bag it and bin it to keep your favourite places beautiful.
  • Paws for thought: look out for information signs and take extra care on cliff paths.
  • Be on the ball: not everyone loves dogs, so keep them close by.

Facilities available for my dog

There are water bowls in the courtyard for thirsty pooches and in the summer the cafe serves doggie ice cream. 

There is a dog waste bin located at the end of the café courtyard, at the bottom of the garden and near Scout Point. 

 

Accessibility

  • 12 accessible parking spaces in our main car park 15 metres from the Visitor Centre building
  • The main car park has hard surface with mixture of gravel and tarmac. There is grass parking in the overflow carpark
  • Accessible toilet next to Visitor Centre building
  • Café situated in the main courtyard next to Visitor Reception and is easily accessible with large entrances and level entry
  • There is generally poor mobile phone reception in the area
  • The majority of paths in the garden are gravel and tarmac. The garden is located in a valley leading to the South West Coast path and is steep in places. There are also a number of steps which are uneven in nature

Our full access statement is below, but please note that some parts of this property may be closed on your visit.

Coleton Fishacre access statement (PDF / 0.0859375MB) download

 

Exploring the garden

The garden is looking lovely, but it won’t be quite as you’re used to seeing it. We’ve had almost no gardeners in the property for most of 2020, while everyone stayed home and stayed safe.

We have a small team in now, but the garden isn't perhaps as well-groomed as you might be expecting. There are some weeds and rough edges; please bear with us as we do what we can as soon as we can, and instead enjoy all the many other pleasures that the garden has to offer.

 

Booking your tickets

How to book

All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

  • Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
  • You’ll need to choose a 30-minute arrival time for the day you want to visit.
  • The timeslot is for your arrival time only 
  • Tickets are for your use only and are not available for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
 

Changing your booking

If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors. 

If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary. 

For non-members, please ring us on 0344 249 1895 to discuss changing your booking.

Upcoming events

Timed entry to Coleton Fishacre (19 Apr - 25 Apr)

Mon 19 Apr 2021
10:30-16:00
Book your timed entry to visit Coleton Fishacre.