Visiting Dyffryn: What you need to know

A pond and surrounds in frost

From 6pm on Friday 4 December, changes to Welsh Government legislation mean we will be able to welcome visitors from tiers one and two in England and level one and two in Scotland, to our places in Wales. The garden, shop and café are open to groups of four or less (excluding children below 11) unless they are from the same household. In line with Welsh Government legislation, the house and glasshouse are currently closed.

Arrival and parking 

When you arrive please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. Please go to the main entrance and follow directional signage when you arrive.

In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.

Please note the directional flow of traffic has changed, please follow directions when you arrive. You can see our map here which outlines which areas are open.

At this time we’re unable to welcome campervans, caravans and coaches.

Staying safe

The safety of our staff, volunteers and visitors is our priority. To ensure that social distancing is maintained have set up new one-way routes round the garden. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site. 

To help keep everyone safe, please follow social distancing and government guidance when you visit. Look out for signs when you're here which will explain any changes to how you can access different parts of the site. 

In line with government guidance, you're required to wear a face covering in most enclosed spaces from Monday 14 September. Please bring one with you.

If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit. 

What can I see in the gardens?

Due to the layout of the garden we cannot currently open all of it to you, this is because we have narrow walkways and small garden rooms that will not allow for social distancing. Please follow the signage when you arrive and abide by one ways systems in place. 

Areas that are open are:

  • The Great lawn
  • Part of the Arboretum
  • The South Garden and Vine Walk
  • The Croquet Lawn
  • The West Garden
  • The Paved Court
  • The Rose Garden
  • Upper Walled Garden

Areas we have to close for safety are:

  • Lower Kitchen Garden
  • Herbaceous Border
  • The Bothies
  • Pompeiian Garden
  • Part of the Arboretum
  • The Glasshouse

Toilets

Toilets will be open within the gardens and at the new exit. Please note there is an accessible toilet at the East Lodge toilets near the new exit. There are baby-changing spaces and sanitary bins available at all our toilets. We recommend viewing the property map to view which areas and facilities are open. 

Are the play areas open?

The Log Stack is now open for you to enjoy, please follow guidance on the signs in the area to keep the space safe for everyone. We ask that you wash your hands before playing and keep a safe distance from other families. 

The play area outside the Visitor Welcome Centre remains closed. 

Accessibility

A new accessible route is in place due to partial garden closures, please follow signs on the day.

We are unable to offer wheelchair and scooter hire at this time, our visitor buggy will not be in operation. 

Booking your visit

All visitors are advised to book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

  • Please book one ticket per person, except for children under five as they don’t need a ticket.
  • You’ll need to choose a 30-minute arrival time for the day you want to visit.
  • The timeslot is for your arrival time only and we ask you stay no more than 2 hours to allow others to enjoy the gardens. 
  • Tickets are for your use only and are not available for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
  • Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 
  • Carers can continue to access our places for free with an essential companions' card. Carers don't need to book a ticket for themselves, but the person they accompany will need a pre-booked ticket.

Food and drink

The Gallery cafe is now open serving a limited selection of drinks, cakes, ice creams and pre-packaged sandwiches. You will be asked to use hand sanitiser on your way in, please follow the one way system in place. We are accepting card payments only, no cash will be accepted.

From 2pm Monday to Friday we're offering a hot drink and a cake for £5 (not all cakes are in the offer, please ask on the day). This offer is running until 28 February 2020. 

Picnics

You are welcome to enjoy your picnic anywhere in the gardens, please take all rubbish home or to the bins provided. 

Can I smoke or vape at Dyffryn?

Dyffryn is a smoke-free site. No smoking or vaping is permitted on site.

Can I bring my Scooters/Bikes/Skateboards/Rollerblades/Fishing Nets?

Unfortunately, we do not allow any independent toys with wheels at Dyffryn (small trikes with adult control are fine). This is for safety reasons and to protect our various plants and wildlife. We can store small toys in our reception if necessary and we do have a secure bike rack for adult bikes.

We do not allow fishing nets in our ponds at Dyffryn. This is to protect our wildlife, particularly our endangered Great Crested Newts.

How to book

All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

  • Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
  • You’ll need to choose a 30-minute arrival time for the day you want to visit.
  • The timeslot is for your arrival time only 
  • Tickets are for your use only and are not available for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
 

Upcoming events

Sorry, there are no upcoming events at this place.