Visiting Dyffryn: What you need to know
The gardens, shop and Gallery café (takeaway only) is open. To avoid disappointment please book in advance. We ask everyone to follow Welsh Government Regulations when they visit. The house remains closed. We're looking forward to welcoming you back.
Arrival and parking
When you arrive please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. Please go to the main entrance and follow directional signage when you arrive.
In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.
At this time, we’re unable to welcome campervans, caravans and coaches.
The safety of our staff, volunteers and visitors is our priority. To ensure that social distancing is maintained have set up new one-way routes round the garden. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site. To help keep everyone safe, please follow social distancing and government guidance when you visit.
In line with government guidance, you're required to wear a face covering in most enclosed spaces. Please bring one with you.
If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 10 days, please don’t visit.
What can I see in the gardens?
Due to the layout of the garden we cannot currently open all of it to you, this is because we have narrow walkways and small garden rooms that will not allow for social distancing. Please follow the signage when you arrive and abide by one ways systems in place.
Areas that are open are:
- The Great lawn
- Part of the Arboretum
- The South Garden and Vine Walk
- The Croquet Lawn
- The West Garden
- The Paved Court
- The Rose Garden
- Upper Walled Garden
- The Log Stack
Areas we have to close for safety are:
- Lower Kitchen Garden
- Herbaceous Border
- The Bothies
- Pompeiian Garden
- Part of the Arboretum
- The Glasshouse
All our shops remain closed in line with Welsh Government legislation.
Toilets will be open near the Log Stack play area, by the Visitor Welcome Centre and there is an additional accessible toilet open next to the Gallery cafe. There are baby-changing spaces and sanitary bins available at all our toilets.
Food and drink
The Gallery cafe is open for takeaway only. You will be asked to use hand sanitiser on your way in, please follow the one-way system in place. We are accepting card payments only, no cash will be accepted.
You are welcome to enjoy your picnic anywhere in the gardens, please take all rubbish home or to the bins provided.
Are the play areas open?
The Log Stack is now open for you to enjoy, please follow guidance on the signs in the area to keep the space safe for everyone. We ask that you wash your hands before playing and keep a safe distance from other families.
Whilst we've been closed we've been building a brand new wild play area to replace the one by the entrance. It's not quite ready yet but we hope to open in late spring. Built by our garden team it uses wood felled from the gardens and is a smaller version of the Log Stack designed with younger children in mind.
A new accessible route is in place due to partial garden closures, please follow signs on the day.
We are unable to offer wheelchair and scooter hire at this time, our visitor buggy will not be in operation.
Booking your visit
All visitors are advised to book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.
- Please book one ticket per person, except for children under five as they don’t need a ticket.
- You’ll need to choose a 30-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time only and we ask you stay no more than 2 hours to allow others to enjoy the gardens.
- Tickets are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
- Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot.
- Carers can continue to access our places for free with an essential companions' card. Carers don't need to book a ticket for themselves, but the person they accompany will need a pre-booked ticket.
Changing your booking
If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors.
If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary.
For non-members, please ring us on 0344 249 1895 to discuss changing your booking.
Can I smoke or vape at Dyffryn?
Dyffryn is a smoke-free site. No smoking or vaping is permitted on site.
Can I bring my Scooters/Bikes/Skateboards/Rollerblades/Fishing Nets?
Unfortunately, we do not allow any independent toys with wheels at Dyffryn (small trikes with adult control are fine). This is for safety reasons and to protect our plants and wildlife. We do have a secure bike rack for adult bikes.
We do not allow fishing nets in our ponds at Dyffryn. This is to protect our wildlife, particularly our endangered great crested newts.