Visiting Dyffryn: What you need to know
The gardens, shop and Gallery café are open. To avoid disappointment please book in advance. We ask everyone to follow Welsh Government Regulations when they visit. The house remains closed.
When you arrive please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. Please go to the main entrance and follow directional signage when you arrive.
In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.
What can I see in the gardens?
The gardens have changed since the pandemic hit, there are areas of the gardens that are still a work in progress. Some parts of the garden have had to forego their planting schemes this year due to the implications of covid, so you can expect to see some empty beds and forlorn areas on your visit. We still have plenty of areas that are looking as fabulous as ever and are thriving.
Dyffryn is a restoration garden, this means that when the garden has a period without being worked on, the impact is more dramatic than in a fully restored garden. Weeds come back with a vengeance and infrastructure shows wear and tear more readily.
We are on a path to restoring Dyffryn to its historical splendour, but we're at the very beginning of this journey. We hope you enjoy seeing the gardens evolve and improve on each of your visits to us over the coming years.
Areas that are open are:
- The Great lawn
- Part of the Arboretum
- The South Garden and Vine Walk
- The Croquet Lawn
- The West Garden
- The Paved Court
- The Rose Garden
- Upper Walled Garden
- The Log Stack
Areas we have to close for safety are:
- Lower Kitchen Garden
- Herbaceous Border
- The Bothies
- Pompeiian Garden
- Part of the Arboretum
Toilets will be open near the Log Stack play area, by the Visitor Welcome Centre and there is an additional accessible toilet open next to the Gallery cafe. There are baby-changing spaces and sanitary bins available at all our toilets.
Food and drink
The Gallery cafe is open every day. You will be asked to use hand sanitiser on your way in, please follow the one-way system in place. We are accepting card payments only, no cash will be accepted.
You are welcome to enjoy your picnic anywhere in the gardens, please take all rubbish home or use the bins provided.
Are the play areas open?
The Log Stack is now open for you to enjoy, please follow guidance on the signs in the area to keep the space safe for everyone. We ask that you wash your hands before playing and keep a safe distance from other families.
We have a brand new wild play area outside the pay barrier by the Visitor Welcome Centre. Built by our garden team it uses wood felled from the gardens and is a smaller version of the Log Stack designed with younger children in mind.
We are unable to offer wheelchair and scooter hire at this time, our visitor buggy will not be in operation.
Booking your visit
All visitors are advised to book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.
- Please book one ticket per person, except for children under five as they don’t need a ticket.
- You’ll need to choose a 30-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time only and we ask you stay no more than 2 hours to allow others to enjoy the gardens.
- Tickets are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
- Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot.
- Carers can continue to access our places for free with an essential companions' card. Carers don't need to book a ticket for themselves, but the person they accompany will need a pre-booked ticket.
Changing your booking
If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors.
If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary.
For non-members, please ring us on 0344 249 1895 to discuss changing your booking.