Visiting East Pool Mine: what you need to know
The safety of our visitors, volunteers, staff and local community remains our top priority. In this article you'll find out everything you need to know about what to expect from your visit.
Arrival and parking
If you’re coming to East Pool Mine by car, free parking is available at the Morrisons car park off Agar Road. (TR153NH). Look for the pink feather flag.
When you arrive at East Pool Mine, one of our team will be there to welcome you at the green pedestrian gate. Please have your ticket ready to show, either on your phone or a printed copy. If you’re a member of the National Trust you’ll also be asked to show your membership card. You will be accompanied throughout your visit.
Please arrive at East Pool Mine within 10 minutes of your timeslot. If you are more than 10 minutes late then entry will be at the discretion of the property team.
Staying safe at East Pool Mine
The safety of our visitors, volunteers and staff remains our top priority. We'll continue to provide hand sanitiser and stick to our high standards of cleanliness. Face coverings are recommended in enclosed and crowded areas. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
The main site is open to pre-booked visitors only.
Due to safety restrictions Michell’s whim engine house is not open at this time.
The toilets are open.
There is no cafe at East Pool mine. However there are plenty of local eateries within easy walking distance.
Bringing a dog
We welcome assistance dogs only as part of pre booked tours.
Free parking is available for visitors at Morrison’s carpark on Agar Road.
Parking is available for those with limited mobility immediately outside of our Discovery Centre building and is accessed via Trevithick road.
Our Discovery Centre is accessible via a ramp.
Taylor’s Engine House has steep steps to the entrance and two flights of stairs inside.
East Pool Mine is an industrial site with loose gravel paths, steep steps and uneven ground.
The tour lasts for approximately one hour and includes dark spaces and steep steps. Stout footwear is recommended.
How to book
The safety of our staff, volunteers and visitors from the local community remains our priority and we urge you to book your visits in advance. New bookings are released every Thursday, you can book your visit up to two weeks in advance.
- Parking is free. Entry is free for members, but please bring your membership card with you. Non-members will need to pay in advance.
- Please book one ticket per person, except for children aged 5 or under as they don't need a ticket.
- You'll need to choose an arrival time for the day you want to visit. The timeslot that you book is the time that your tour starts.
- Tours last for approximately one hour.
- Bookings are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
Changing your booking
If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors.
If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary.
For non-members, please ring us on 0344 249 1895 to discuss changing your booking.