Booking FAQ's

A group having a laugh on a visit to Igthham Mote

If you're planning a group visit to Ightham Mote and have a question, you may find your answer here.

Booking

  • Who do I contact? To discuss your requirements, please email us or contact the office on 01732 810378 ext.100 between 10am and 5pm, Monday to Friday.
  • Do I have to book in advance? Yes. We have limited coach parking and have to reserve areas of the car park for coaches. Without booking, we cannot guarantee there will be anywhere to park. In addition, if you would like a guided tour, we need to book the tour guide in advance, and provide the conservation team with enough notice to complete work in the rooms.

 

Admission

  • Are there any group discounts available? Yes. Groups who've booked in advance will pay the admission cost of £10 per adult, £5 per child. If you haven't booked in advance, you'll pay the full admission cost.
  • Who is eligible for free entry? National Trust members, group leaders and coach drivers (but they must pay the guided tour rate if applicable).
  • Can I come on a familiarisation visit? We recommend you come on a familiarisation visit before your group comes to help assist you with your risk assessment and organisation. Please discuss this with the office at the time of booking.
  • Why can't we visit on a Bank Holiday or Bank Holiday weekend? These are our busiest days, and the car park is often full up. To try and keep the traffic flowing and not cause problems on the surrounding country lanes, we often operate a one-way system, which is not suitable for coaches.

 

Guided tours

  • What time does the tour begin? Please be at Visitor Reception at 10.15am for prompt entry into the house at 10.30am. Due to the size and nature of the house, we cannot have tours during normal house opening hours.
  • How long will the guided tour of the house last? approximately 45 minutes to 1 hour.
  • How much does the tour cost? £4 per adult, accompanying children £2 per child. This price applies to all members of your party, including National Trust members, group leaders and coach drivers.
  • How many people can have the tour? we can take up to 50 people on a tour, although this will be with 2 guides as the rooms are not large enough to accommodate everyone at one time.
  • We've been on the guided tour, but can we come back in the house? Yes. You're welcome to come back into the house during normal opening times.
  • Why can't I have a tour at the weekend? Weekends are generally our busiest times, and as a result we have limited staff availability to organise and run tours.

 

Refreshments

  • Can we have tea / coffee before the tour? The Mote Café is open from 10am - 5pm, but if you talk to the Catering Team on 01732 811314 they will be happy to try an accommodate earlier tea / coffee.
  • How large is the café? The Mote Café has seating for 54 inside, with additional external seating available on the patio for 60. If you wish to use this facility, please contact the Catering Team on 01732 811314 at the time of booking to discuss your requirements.
  • Can we bring a picnic? There's a picnic area outside the walled car park, and you can also picnic at the north end of the garden in the pleasure grounds beyond the North Lake.

 

General information

  • Do you have any special events? We have a number of special events throughout the year. Please visit our events page or ask for a copy of our events leaflet.
  • Can I take photographs? You're welcome to take photographs for your own, non-commercial use. In the house, we ask you not to use tripods, monopods or flash.
  • Can I sketch / paint? Yes, in the gardens at the General Manager's discretion. Please take care not to cause hazards to other visitors from your stoll or easel. Groups of more than 12 must book in advance, for which a small charge may be made.
  • Do you have a guidebook? Yes. You can purchase one from Visitor Reception, the Conservatory and the Shop.

 

Accessibility

  • Is it far from the coach to Visitor Reception, the house and garden?
    The entrance to the house, garden and shop is quite steep, with a 1 in 5 gradient. We have a volunteer-driven shuttle buggy between Visitor Reception and the Shop, and can arrange to collect you from the coach if needed (depending on availability of drivers). 
  • Is it suitable for wheelchairs? The surfaces of the paths vary; most are firm and free of small obstructions, others have soft surfaces with gravel. The entrance to the House is over a cobbled courtyard and some of the floors inside are uneven. We do have some access ramps available to help you round the ground floor, but unfortunately the first floor is inaccessible.
  • Do you have wheelchairs to borrow? Yes. We have a few available to borrow from Visitor Reception on a first-come-first-served basis. 
  • Can I use a motorised mobility chair? We do allow them, but some motorised mobility chairs are too large to go round the house due to size / width of rooms and corridors.
  • Do you have large print and Braille house guides? Yes. You can borrow one from the Conservatory. 

For more detailed information, please look at the facilities and access section of our website or download our detailed access guide.