What to expect when you visit Lacock

Visitors arriving in the car park at Lacock

We're delighted to have reopened the abbey grounds, cloister and Fox Talbot Museum at Lacock, with social distancing measures in place. Here's what to expect, and how to book your visit.

Video

What to expect from your visit to Lacock

This short video will give you an idea of what to expect when you visit Lacock.

What your visit will look like

To keep everyone safe, we have social distancing measures in place which mean your visit may be slightly different than what you're used to:

  • Please book your tickets to visit in advance. Members can book for free, while non-members will need to pay when booking. Where space is available on weekdays, pre-booking may not always be necessary, however if you do not book we cannot guarantee admission.
  • You don't need to book a space in the car park.
  • There is a sign-posted, one-way route around the abbey grounds and cloister. Please follow the signs.
  • Toilets, including accessible toilets, are open by the Stables cafe (in the village) and in the abbey courtyard. We will be cleaning these throughout the day and may need to close them temporarily.
  • The Stables cafe is open, seving takeaway hot and cold drinks, light snacks and ice cream (there's even doggie ice cream available!). There is limited indoor seating available.
  • In the Stables cafe and the Fox Talbot Museum, we are supporting the NHS Test and Trace programme.
  • The High Street shop is open between Wednesdays and Sundays only, from 11am to 4pm. 
  • In line with government guidance, you are required to wear a face covering in most enclosed spaces, unless exempt. At Lacock these include the Stables cafe, High Street shop, Tithe Barn, Fox Talbot Museum and cloister, please bring one with you.
  • The abbey rooms, greenhouse and Courtyard tea-room remain closed.
  • You're welcome to picnic in the abbey grounds, but please take your rubbish home with you.

You can take a photo of the one-way route map at visitor reception, or download a copy below.

 

Parking at Lacock

Please follow the road signs and park in the Hither Way car park as usual, not on the village streets.

You don't need to pre-book your parking space, but please use the car park machines (which are cleaned throughout the day) to scan your National Trust membership card or pay by phone.

Every parking ticket raises money to help us continue to care for Lacock.
Visitor scanning their membership card on a National Trust car park machine at Lacock.
Every parking ticket raises money to help us continue to care for Lacock.

Arriving at Lacock

After parking your car, follow the one-way route 220 yards (200m) to visitor reception.

At visitor reception, please show your ticket to the National Trust team. If you're a member, you'll also need to show your membership card.

In order to maintain social distancing, please arrive at visitor reception within your 30-minute timeslot. Sadly, if you're more than 10 minutes late, we won't be able to guarantee you entry. Your entry will be at the discretion of Lacock's staff and will be based on visitor numbers and the ability to maintain social distancing.

Once you have arrived, you're welcome to stay in the abbey grounds until closing time.

Follow the one-way route around the grounds
An adult and two children walk past a one-way sign. Lacock Abbey is visible across a field.
Follow the one-way route around the grounds

Staying safe

To help keep everyone safe, please follow social distancing and government guidance when you visit, and look out for signs while you're here that will explain any changes to how you can access different parts of the site.

In line with government guidance, you are required to wear a face covering in most enclosed spaces, unless exempt. At Lacock these include the Stables cafe, High Street shop, Tithe Barn, Fox Talbot Museum and cloister, please bring one with you.

If you're showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don't visit.

Stay safe and enjoy your visit
An adult and two children in front of a green and white sign advising them on staying safe at Lacock.
Stay safe and enjoy your visit

Eat, shop and maybe stay a bit longer

The Stables cafe is open, serving takeaway hot and cold drinks, light snacks and ice cream (there's even doggie ice cream available!). There is limited indoor seating available. We are supporting the NHS Test and Trace programme. More information is available in the cafe.

The High Street shop is open between Wednesdays and Sundays only, from 11am to 4pm. 

In line with government guidance, you will need to wear a face covering in both the Stables cafe and the High Street shop, unless exempt, please bring one with you.

Lacock's holiday cottage, 2 High Street, is once again taking bookings.

Woman holding takeaway hot drink

Feeling peckish?

The Stables café has reopened, serving a limited range of takeaway hot and cold drinks and some light snacks. Limited indoor seating is also available.

We’ve introduced new safety measures including screens at our till and collection points, and waymarked routes. We’ll also only be accepting card payment. In line with government guidance you're required to wear a face covering in the cafe, unless exempt, please bring one with you.

We look forward to welcoming you back and know that you’ll support us to make this a safe experience for everyone. 

Riverlands summer collection of kichenware including tea towels, mugs and jugs

Treat yourself

Lacock's High Street shop has reopened between Wednesdays and Sundays, from 11am to 4pm.

For the safety of staff and visitors we've introduced social distancing measures and changes to payment, which will be via card only. In line with government guidance you will be required to wear a face covering in the shop, unless exempt, please bring one with you.

It is through your purchases that we're able to continue looking after Lacock for everyone, for ever.

Bringing a dog?

Dogs on short leads are welcome in the abbey grounds from 20 September to 31 March.

Assistance dogs only are allowed in the Fox Talbot Museum and abbey cloister.

Fancy a longer walk? We'd recommend these routes around the village and surrounding countryside...

Walks at Lacock

Accessibility

The one-way route around the abbey grounds is mostly acessible to buggies, wheelchairs and mobility scooters. The Rose Garden, orchard and pond paths are unsurfaced, so alternative routes are clearly signposted to help you avoid these areas if you need to.

The cloister is not accessible to buggies, wheelchairs or mobility scooters. An alternative route is clearly signposted.

The Fox Talbot Museum is accessible to manual wheelchairs but not mobility scooters. We have mobility scooters available to hire, for free, for your visit. A lift is available to reach the Upper Gallery.

Assistance dogs are welcome across the site.

Accessible toilets are available in the abbey courtyard and by the Stables cafe (in the village). The toilet by the Stables cafe requires a RADAR key.

We have 2 mobility scooters and 3 manual wheelchairs available to hire, for free, for your visit. You are also welcome to bring your own. In order to gurantee that one is available for your visit, we strongly recommend booking in advance. To book, please call Lacock's visitor reception team on 01249 730459.

Further access information is available in our access statement:

Booking your ticket

How to book

All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

  • Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
  • You’ll need to choose a 30-minute arrival time for the day you want to visit.
  • The timeslot is for your arrival time only 
  • Tickets are for your use only and are not available for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
 

Upcoming events

Timed entry to Lacock (26 Oct - 1 Nov)

Wed 28 Oct 2020
10:30-11:00
Book your timed entry to visit Lacock.