Visiting Moseley: What to expect for your visit

In response to recent government guidelines putting us into Tier 4 restrictions, we have closed our indoor spaces but remain open for people to visit the gardens and grounds to enjoy relaxation and exercise in the outdoors.

The safety of our staff, volunteers, visitors and local communities remains our priority. We urge people to follow government guidance and restrictions for their local tier.

We continue to follow guidance on opening safely and ask that you keep to one-way signs, sanitise your hands, and keep your distance from others during your visit. You'll find more information on what to expect on your visit below.

 

Parking and arrival

If arriving by car please park up in the car park and have your booking confirmation and National Trust membership cards to hand to show at the welcome tent on the driveway. There are designated Blue Badge spaces available for pre-booked tickets if required. Once parked, you'll then enter on foot via our one way route through the driveway gates.

Our friendly team will be welcoming all visitors on the driveway at the welcome tent. We recommend booking your visit in advance, especially at weekends and in the holidays. If you don't book we cannot guarantee admission. Please bear with us if there is a short wait at the welcome tent, our team there will be ready to welcome you and get your visit started.

• If you are National Trust members please keep your membership cards to hand.
• We recommend that you pre-book. Facilities to take payments or scan cards will be reduced while the welcome takes place outdoors and we cannot guarantee admission unless you have already booked.
• Please arrive within your half-hour timeslot, to help maintain social distancing. If you’re more than 10 minutes late for your arrival slot then entry will be at the discretion of the property team. You’re welcome to stay as long as you like until closing time at 4pm when the car park will be locked.

At this time we’re unable to welcome caravans, large motor homes and coaches.

Staying safe

To help keep everyone safe, please follow social distancing and government guidance when you visit. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site. There are one-way routes in place along the narrow paths in the walled gardens, which includes access to the toilets.

You’ll find sinks for hand washing in the available toilets, which are located within the walled gardens. You will find hand sanitiser at our welcome area, outside the Cart Shed kiosk and by the tree hide.

If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.

Facilities

Toilets - including access and baby change facilities - can be found within the walled gardens. These are sanitised by our staff team throughout the day.

The Cart Shed Kiosk is open from 10am - 3:30pm on open days, serving hot and cold drinks, cakes and bakes, crisps. Card payments only please. In line with government guidelines you'll be required to wear a face covering in our cafe and food outlets in England from 24 July. Please bring one with you.

There are places to picnic in our farmyard with a few tables with benches for seating, as well as benches in our walled garden. You are of course welcome to picnic anywhere in our grounds, but please leave the area as you find it and take all of your litter home. 

What is currently closed?

Sadly, we’re not able to open everything at once. Some facilities and areas remain closed at the moment, so that we're sure that everything we do is safe, but new possibilities are opening up all the time. The Orchard tearoom, Shop and second-hand bookshop currently remain closed.

The House and Cow Shed has been temporarily closed in accordance with the current nationwide government guidance. We ask that you do not bring any second hand book donations at this time as we do not have the space to process them.

The tree hide, mud kitchen and turf maze is open as part of your pre-booked visit to Moseley. We do ask families to be considerate and mindful of others when playing and exploring. For your safety we also ask that there is there is only two households per level in the tree hide. Hand sanitiser is available near the tree hide.

Accessibility

All of the paths around our grounds are one level but some paths may be slightly uneven and wet underfoot. Benches are located around the site for visitors to rest as they walk.

Dogs

Dogs on leads are very welcome here at Moseley. Assistance dogs only inside buildings. Please use bins outside the Cart Shed Kiosk or behind the welcome desk in the farmyard for dog waste if you cannot take it home with you.

Exploring the gardens

Our grounds are looking lovely, but they won’t be quite as you’re used to seeing them. We’ve had a limited number of gardeners for many weeks, while everyone stayed home and stayed safe.

We have a small team in now, but nowhere near what we’re used to, so the gardens aren’t perhaps as well-groomed as you might be expecting. There are some weeds and rough edges; please bear with us as we do what we can as soon as we can, and instead enjoy all the many other pleasures that the gardens, meadow and woodland have to offer.

Please don't bring any BBQs or light any fires during your visit.

Bikes at Moseley

We’re sorry but standard bicycles are not permitted in the gardens regardless of the cyclist's age, to keep the grounds a safe environment. We welcome under 5s on trikes or balance bikes (no pedals), but please be aware that there are limited hard paths and that these often have a loose (gravel) surface and are not very suitable for riding on.

How to book

Booking tickets in advance is recommended, especially for weekends and holidays. You can check availability and book tickets here. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance, or if space is available on the day, by card only.

• Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
• You’ll need to choose a 30-minute arrival time for the day you want to visit.
• The timeslot is for your arrival time only 
• Tickets are for your use only and are not available for resale
• We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.