What to expect from your visit to Osterley
To keep everyone safe there have been some changes made to how you visit Osterley. Please be aware that last-minute changes to the opening hours may occur, so be sure to check these on Osterley’s homepage before your visit.
We ask all visitors to follow the latest national and regional government advice when visiting. If possible we advise you to wear a face covering in any enclosed areas where social distancing may be difficult to achieve such as Osterley’s shop, cafe and secondhand bookshop.
Look out for signs during your visit explaining any changes to how you can access different areas of Osterley.
If you are showing any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 14 days, we request you do not visit in order to protect our volunteers and staff.
The gardens are open every day from 10.00am-5.00pm. Last entry to the gardens is 4pm.
All pathways are open, including the play trail, however the rope swings and the Temple of Pan are currently closed. Picnics are welcome. Bikes, scooters and ball games are not allowed in the gardens but can be used in the Parkland.
Dogs are not currently allowed within the formal garden however dogs are allowed off-lead within the designated area on the front lawn and on a lead elsewhere in the park. Dogs must be on a lead in the Stables Courtyard, Causeway, cafe and shop.
The House is open Wednesday - Sunday between 11am - 3:30pm.
Upon arrival visit the Garden Kiosk to collect your house ticket. Tickets cannot be pre-booked online and are available on a first-come first-served basis from the Kiosk. All visitors will need to collect a ticket before entering the exhibition/house.
Travelling to Osterley
Our car park is open 7am - 5.30pm, parking is free for National Trust Members (£7 for non-members). The main gates close and lock at 5.30pm, so you must exit the car park before that time. After 5.30pm cars will not be able to leave the car park until the gates reopen the next day.
Blue badge holder spaces are available in the main car park or if you are travelling via public transport Osterley Underground station on the Piccadilly line now has step free access.
Accessibility on site
Osterley’s buggy service operates daily between 10am-4pm, speak to a team member in the car park kiosk if you would like a shuttle from the car park to the visitor reception kiosk by Osterley House and the Stableyard. There is also an accessible toilet close to the Stableyard.
There is an accessible grounds route. The garden paths are level with compacted gravel but please be aware that there are some uneven and muddy paths, slopes and cobbled areas.
Outdoor wheelchairs and the PMV service are not available however a Mountain Trike Wheelchair is available for the gardens, please call 0208 232 5050 or email email@example.com ahead of your visit to find out more.
Eating and shopping
The Cafe is open every day from 10am-4pm, serving a range of hot and cold drinks, cakes and light hot snacks. There is outdoor and limited indoor seating available, with a one-way system through the cafe for order and collection. Card payment is preferred where possible, though cash is accepted. You can now use your re-usable cup in the cafe.
The Shop is open Wednesday - Sunday, 11am-5pm. The Secondhand Bookshop is open Wednesday - Sunday, 11am-3:30pm.
If you want to explore on a bike or a scooter, or play ball games, you can do that in the Parkland; the Front Lawn is perfect for a quick game of frisbee.
The public toilets are open from 10am-5pm daily, baby changing facilities are available in the Ladies and Gents.
Pushchairs are allowed in the formal gardens however bikes, scooters, and ball games are not.