Visiting Stourhead: what you need to know
To ensure everyone's safety, we've reduced the number of people we can welcome at one time and you'll need to book your visit in advance. In this article you’ll find everything you need to know about what's open and what to expect.
What your visit will look like
We have social distancing measures in place to keep everyone safe. Here are the key points, and you can find out more later in this article:
- Pre-booked visits: You'll need to pre-book your tickets online (available up to an hour before visiting) or by calling 03442 491895. You’ll be turned away if you arrive without a booking.Your pre-booked timed entry ticket provides access to the garden and parkland. If you would like to visit the house, please check availability on arrival to the property.
- Garden: open with a waymarked, one-way route through the garden with clear signage across the site.
- House: your pre-booked timed entry ticket doesn't guarantee entry to the house. If you would like to visit the house, please check availability on arrival to Stourhead. We recommend that anyone who is particularly keen to explore inside the house books a morning timed entry ticket for their visit to Stourhead.
- Toilets: are open and cleaned several times throughout the day, meaning we may need to close them temporarily.
- Shop: the shop will be open, with social distancing measures in place, and we ask that you wear a mask when inside unless exempt.
- Food: the restaurant will be open with track and trace in operation. The kiosk is also open serving takeaway hot and cold drinks and pre-packaged snacks.
- Picnics: are welcome, please feel free to bring something to sit on, as there is limited seating available.
- Shuttle bus and garden buggy: are not currently running.
- Wheelchair hire: two mountain trike wheelchairs are free to hire on the day of your visit, a member of staff will be available to help you do this safely.
- Dogs: are welcome in the garden after 2pm until 31 October, then all day from November until March 2021. Dogs must always be kept on short leads.
When you arrive
- Please have your ticket to hand, and show it to any member of staff who asks for it through your car window.
- If you are a member with a booking, we'll also ask for you to show your membership card.
- If you’re more than 10 minutes late for your arrival slot then entry will be at the discretion of the property team.
To help keep everyone safe, please follow social distancing and government guidance when you visit. And look out for signs while you’re here which will explain any changes to how you can access different parts of the site.
We have introduced a one-way route around the garden and hand sanitising gel is available at various places.
If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
Please bring a face covering
In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless exempt. Please bring one with you.
We'll be asking you to keep to the set one-way route around the site. Stourhead has a variety of gradients and surfaces, but we have done our best to create a route that can be used by all. You can see further details on all the routes in the access statement, and please speak to the team on arrival about your access needs.
Two mountain trike wheelchairs are free to hire on the day of your visit, a member of staff will be available to help you do this safely.
Please be aware that the shuttle bus and garden buggy are not currently running.
How to book
Please book your tickets here before you visit. Members can book for free, while non-members will need to pay when booking. Where space is available on weekdays, pre-booking may not always be necessary, however if you do not book we cannot guarantee admission.
- Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
- You’ll need to choose a 30-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time
- Tickets are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
- To visit the house when it re-opens on 1 October, please check availabilty on arrival at Stourhead. Entry to the house is not guaranteed by a pre-booked ticket.
Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot.
Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
Help support key workers
To say thank you to our nation's key workers and all they have done for us, we're encouraging visitors to keep the first and last slots of each day free for key workers to use. While we are unable to 'reserve' these slots exclusively for key workers, we hope you will join us in thanking them by leaving these times free. If you or someone in your group are a key worker, please take the opportunity to book these early and late timeslots.