What to expect on your visit to Trengwainton
To ensure the safety of visitors, staff, volunteers and local communities, we've reduced the number of people we can welcome at one time. In this article you'll find everything you need to know about what's open and what to expect on your visit.
In this article:
- Arrival and parking
- Staying safe at Trengwainton
- Bringing a dog
- Exploring the garden
- Booking your tickets
If you’re arriving at Trengwainton by car, you can park as normal and then walk to the garden entrance following the signs. Please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. You'll be asked to show these to a member of our team who'll adhere to social distancing.
If you’re more than 10 minutes late for your arrival slot then entry will be at the discretion of the property team and will be based on visitor numbers and the ability to maintain social distancing.
We’ve put a one-way system in place around the garden to manage visitor flow. This means you can enter the garden in the usual way but will need to exit through the orchard and around the rear of the tea-room to get back to the car parks.
To help keep everyone safe, please follow social distancing and government guidance when you visit. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site.
If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
The garden: Most of the garden is open, with just a few sections closed to help with keeping you safe.
Toilets: The toilets are open in the car park and next to the bookshop in the garden.
Shop: The shop is open, but can only be accessed on arrival. Due to the one-way system in place you cannot exit the garden via the shop.
Garden cafe: Open 10-4, last orders 3.30. Initially there is a window service from the side hatch for takeaway drinks, cakes, snacks and ice cream, with card payments only. Outside tables are available for customers to use.
Second hand bookshop: Closed.
Dogs (on leads) are welcome throughout the garden. There are dog waste bins located off the drive on the Royal Meadow and in the lower car park.
Most of the one-way route is accessible to wheelchair users but some sharp inclines mean that users of manual wheelchairs may need the help of a strong companion. Look out for signs near the top of the garden for an alternative route that avoids a bridge.
There is an electric all-terrain mobility scooter available to hire but must be booked in advance.
If you need to bring a carer or essential companion to accompany you as a disabled visitor, you can now book a carers ticket at the time of booking, free of charge.
The garden may not be quite as you’re used to seeing it as we limited the number of gardeners while people stayed home and stayed safe.
The garden therefore isn't perhaps as well-groomed as you might be expecting and you could see some weeds and rough edges. There's still plenty of beauty and atmosphere here though so please bear with us while we do what we can.
Gardeners will be working in the garden, so please respect the social distancing guidelines around them and be aware that at times some areas may be closed for maintenance and to give the team space to work.
There will be no talks, tours, or opportunities for questions or advice at this time.
The safety of our staff, volunteers and visitors remains our priority and we urge you to book your visits in advance. Every Friday we release new bookings for visits the following week.
- Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.
- Please book one ticket per person, except for children aged 5 or under as they don't need a ticket.
- You'll need to choose a 30-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time only
- Bookings are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
Changing your booking
If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors.
If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary.
For non-members, please ring us on 0344 249 1895 to discuss changing your booking.