Visiting Tyntesfield: what you need to know

What your visit will look like

 We'll have social distancing measures in place to keep everyone safe, including:

• Pre-booked visits only. If you arrive without a booking, you will be turned away. 
• Waymarked, one-way routes through the garden. To minimise cross-contamination, we won't be giving out maps, but you can download and print the trails at home below, and follow them on your phone on the day. There'll also be clear signage across the site. 
• Toilets: We won't be opening every toilet, and those that are open will be cleaned several times throughout the day, meaning we may need to close them temporarily
• House: The house remains closed. 
• Play areas: the Pavilion and Home Farm play areas remain shut. However, the woodland play trail is open for you to use at your own risk. If you would like to access the play trail please follow the orange walking route and bring your own hand sanitiser. This route is not suitable for buggies. 
• Shop: The Cow Barn shop will be open, with social distancing measures in place. Please bring a face covering. 
• Cafe: The Cow Barn cafe will be open, serving takeaway hot and cold drinks, cakes, pastries and pre-packaged snacks. Please bring a face covering. 
• Picnics: Are welcome within your two hour visit, please feel free to bring something to sit on, as there will be limited seating available. 
• Mobility bus: not currently running

• Mobility tramper hire: Trampers can be reserved for a two hour slot once you have booked your admission. Please email us to book. 

• Dogs are welcome on short leads on all the routes, but are not allowed in the Kitchen Garden. If you are following the orange longer route, please join the purple route to skip the Kitchen Garden. 

When you arrive 

• Please have your ticket to hand, and show it to any member of staff who asks for it through your car window. If you are a member with a booking, we'll also ask for you to show your membership card. 
• If you have booked one of the first slots of the day, please note that the gates are opened at 10am. Please do not arrive early and park in the gates/block the carriageway.
• Members park for free, non-members will need to pay
• If you’re more than 10 minutes late for your arrival slot then entry will be at the discretion of the property team.
• We'll be inviting you to visit for up to two hours, with the last time slots available one hour before closing. 

Staying safe

• To help keep everyone safe, please follow social distancing and government guidance when you visit. And look out for signs while you’re here which will explain any changes to how you can access different parts of the site.
• If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit

Accessibility 

We'll be asking you to keep to three set routes around the site. Tyntesfield has a variety of gradients and surfaces, but we have done our best to create a route that is not strenuous and avoids steps. You can see further details on all the routes in the access statement. 

How to book

All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

• Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
• You’ll need to choose a 30-minute arrival time for the day you want to visit.
• The timeslot is for your arrival time only 
• Tickets are for your use only and are not available for resale
• We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.

Help support key workers

To say thank you to our nation's key workers and all they have done for us, we're encouraging visitors to keep the first and last slots of each day free for key workers to use. While we are unable to 'reserve' these slots exclusively for key workers, we hope you will join us in thanking them by leaving these times free. If you or someone in your group are a key worker, please take the opportunity to book these early and late timeslots.