Visiting Claremont: What you need to know

When you arrive

When you arrive at Claremont, you'll be greeted by our welcome team. You'll need to have your tickets to hand when you arrive to show staff through the car window. National Trust members will also need to show their membership card

If you’re more than 10 minutes late for your arrival slot then entry will be at the discretion of the property team. 

We ask that visitors stay for a maximum of 2 hours. This is to help us manage numbers on site so we can ensure a safe visit for everyone. 

Staying safe

To help keep everyone safe, please follow social distancing and government guidance when you visit. And look out for signs while you’re here which will explain any changes to how you can access different parts of the site.

If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.

Facilities

The cafe is now open, selling takeaway hot and cold drinks and snacks, along with ice creams including tasty tubs by Jude's. 

Our toilets are open as usual and are being cleaned regularly.

Our play areas have now reopened! Please note, we are asking for visitors to keep to a maximum of 15 children each play area at one time. We're also asking everyone to sanitise their hands before and after using the equipment.The Thatched Cottage remains closed at this time. 

Dogs

Dogs are not allowed in the garden between April and October.

Accessibility 

The entrance to the garden has moved to allow us to set up a one-way system. It's still a level route, suitable for pushchairs and wheelchairs.

Our property wheelchairs are not available to hire at this time

How to book

All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

• Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
• You’ll need to choose a 30-minute arrival time for the day you want to visit.
• The timeslot is for your arrival time only 
• Tickets are for your use only and are not available for resale
• We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.