Help centre
Do you need help with becoming a member, visiting a place or using our online shop? Whatever your question, we’re here to help.
Help with your next visit
Visiting and booking frequently asked questions
Find answers to some of the most commonly asked questions about visiting and using the booking system.
Places you need to pre-book
Planning to visit one of the places we care for? Find out which places require booking, and how you can join a guided tour experience.
Group visits frequently asked questions
Visiting a National Trust place with a group? Then our answers to your frequently asked questions might help with any question you may have.
Access for everyone
We welcome disabled visitors, companions, carers and assistance dogs. Find out about our Essential Companion card for individuals and Links Pass for groups.
Enhanced facilities for disabled visitors
Learn more about which places in our care have specialised, accessible facilities for disabled visitors.
Explorer Pass
If you're planning a trip in England, Wales or Northern Ireland this year, buy a National Trust Explorer Pass for entry to most of the places in our care. With 4-, 8- and 14-day options available, the pass can be tailored to fit your trip. Discover where you can visit with the Explorer Pass and how to buy yours.
Car parking frequently asked questions
Discover the answers to the most common questions about National Trust parking, from how and why to scan your card to what to do if you’re a non-member or about to join.
Help with membership
Membership enquiries
Find frequently asked questions, information on how to manage your membership with My Account and more.
My Account
Find out about My Account, which gives you more flexibility around your membership. Make changes to your membership online and choose how you want to hear from us.
Senior membership
If you're an existing member aged 60 or over and you've been a member for at least the last three consecutive years, you're eligible for our senior membership rate.
Other ways we can help
Holiday FAQs and essential information
Find the answers to the most commonly asked questions from our guests, from how to book to what it's like to stay in a heritage building.
Holidays booking information
Find everything you need to know about your National Trust holiday, from frequently asked questions and essential booking information to our terms and conditions.
Volunteering FAQs
These frequently asked questions should give you all you need to know about who can volunteer, what it involves and how to apply.
Fundraise for us
Want to set yourself a challenge and raise money to support the places you love? Find out how you can fundraise for us and help to protect land, nature, buildings and more.
Online shop help centre
Find out all you need to know about purchasing from our online shop, from searching for a product to ordering and returns. You'll also find contact details if you need to get in touch.
How to contact us
Contact us
Can't find the answer you're looking for? We're here to help. Find the contact details for our customer service team, head office and regional teams as well as our online shop and holidays teams.
Contact us
If you're not sure who you need to speak to you can email us with your full name, full address and supporter/member number and someone will get back to you.
Call
The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.
Write
If you'd like to write to us, our address is:
The National Trust, PO Box 7083, Stratford-Upon-Avon, CV37 1XE.