Teneriffe Farm Campsite site rules

Arrival times

After 1.00pm and before 7.00pm (8.00pm during May half-term, July & August). To avoid disturbing other campers, we must respectfully request that you do not arrive after 9.00pm.

If you're arriving at our campsites without booking in advance, we recommend you aim to arrive as soon as possible after 1.00pm to secure a pitch, or to phone ahead for information.

Visitors must register at reception before pitching. Should reception be closed when you arrive then your allocated pitch details will be displayed at reception; please call in and register when reception reopens.

If you have pre-booked your pitch and circumstances beyond your control prevent you from arriving within these times, please contact the campsite on 01326 240 293 and staff will do their best to assist.

Departure times

Please leave by 11.00am on your day of departure. If you wish to extend your stay, please inform reception before 6.00pm the day before.

Minimum stay

Weekends during July and August are subject to a two night minimum stay. All bookings over a bank holiday weekend are subject to a three night minimum stay.

Parking

There is space for one car on your pitch. You will be asked to move additional cars to the parking area after unloading.

For our visitors staying in our pods, parking is available in a designated area close by, but near enough so it’s not too difficult to carry your camping gear from your car.

Dogs/pets

Dogs are welcome on site (maximum of two per party), but please notify us at the time of booking.

We are sorry but dogs are not allowed inside our pods except assistant dogs.

Quiet please

We ask that our visitors are considerate to their neighbours at all times, but ‘quiet please’ between 11.00pm and 7.00am.

Pitches

Our pitches are generously sized but please pitch sympathetically following the indicators on the pitch position markers and leave at least six metres between your accommodation and that of your neighbour.

Maximum occupancy

The size of a party (except for organised groups) is restricted to a maximum of four adults and four children. We cannot accommodate large groups of friends and families.

Occupation of our pods is limited to four adults OR two adults plus three children unless otherwise agreed.

Our site is not suitable for stag, hen or birthday parties.

Organised Groups

We are happy to welcome organised groups such as educational groups, DofE, Scouts, Guides, etc. to the site at certain times of the year. Proof of group status will be required when booking.

All group leaders must complete a group booking form detailing the number in their party and the number of tents and vehicles.

All group bookings must be made via the booking office and cannot be made online. Call our Bookings Team, Monday to Friday 10.00am – 4.00pm, on 01326 240 293 or email a request for a group booking form to be sent to you to TeneriffeFarmCampsite@nationaltrust.org.uk Please note that the person making the booking, the group leader, must be at least 18 years of age.

Fires

Because we have tents on our site and as we are surrounded by the nature reserve, campfires are NOT allowed under any circumstances, including the request to use a fire bowl, basket, pit or brazier.

Barbecues

You are welcome to use a barbecue as long as it is raised above the ground. Stands for disposable barbecues are available to hire or purchase. Charcoal and firelighters are also available to purchase from reception. After all, it wouldn’t be proper camping without having a barbecue!

Safety

Cooking inside tents or pods is NOT permitted and can be lethal due to carbon monoxide poisoning. Do not place a used, but hot, barbecue in your tent as this too can cause carbon monoxide poisoning.

Smoking

Smoking is not allowed in or around the facilities block.

Smoking is not allowed in or around the pods.

Special requests

Special requests, including requests for adjacent camping pitches, must be indicated to us at the time of booking. We will always do our best to honour them but they cannot be guaranteed.

Complaints and feedback

Every reasonable care will be taken to ensure that the camping pitch or pod and also site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. National Trust will not normally make any refunds in respect of complaints made after the visitor’s departure from the campsite if the visitor did not make the problem or complaint known to staff during the visitor’s stay.

Visitors who provided an email address at the time of booking will receive a survey after your stay kindly asking for your feedback. Alternatively a comment form may be completed and left at the campsite reception.

All complaints made after the Visitor’s departure should be made in writing by post or email to:

If you have an unresolved complaint at the end of your stay please contact:

Guest Relations Manager

National Trust Holidays

Heelis

Kemble Drive

Swindon

SN2 2NA

Email address: guestrelations@nationaltrust.org.uk

National Trust Members

Sadly there are no reductions for members at our sites due to charity commission rules. However please be assured that the money raised through the campsite will be put to good use supporting our conservation work locally. We thank you enormously for your continued support.

Small print

In addition to the site rules above we also have some terms and conditions that apply to your booking. Please spend a moment to read through them.

Thank you for choosing to stay at this National Trust campsite.