Teneriffe Farm Campsite site rules
We would like everyone who stays at our campsite to have an enjoyable time, so we politely ask that you observe a few simple campsite rules.
Please arrive between 1:00pm and 7:00pm (8:00pm during May half-term, July & August). To avoid disturbing other campers, we must respectfully request that you do not arrive after 9:00pm.
If you're arriving at our campsites without booking in advance, we recommend you aim to arrive as soon as possible after 1:00pm to secure a pitch, or to phone ahead for information.
Visitors must register at reception before pitching. Should reception be closed when you arrive then your allocated pitch details will be displayed at reception; please call in and register when reception reopens.
If you have pre-booked your pitch and circumstances beyond your control prevent you from arriving within these times, please contact the campsite on 01326 240 293 and our team will do their best to assist you.
Please leave by 11:00am on your day of departure. If you wish to extend your stay, please inform reception before 6:00pm the day before.
Weekends during July and August are subject to a two night minimum stay. All bookings over a bank holiday weekend are subject to a three night minimum stay.
There is space for one car on your pitch. You will be asked to move additional cars to the parking area after unloading.
For our visitors staying in our pods, parking is available in designated area close by, but near enough so it’s not too difficult to carry your camping gear from your car.
Dogs are welcome on site (maximum of two per party), but please notify us at the time of booking. Keep them on a lead at all times and please clean up after your dog, promptly. A charge will be incurred for each dog.
We are sorry but dogs are NOT allowed inside the pods.
We ask that our visitors are considerate to their neighbours at all times, but ‘quiet please’ between 11:00pm and 7:00am.
Please leave at least six metres between tents.
The size of a party (except for organised groups) is restricted to a maximum of four adults and four children. We are sorry but we cannot accommodate large groups of friends and families.
Occupation of our pods is limited to four adults OR two adults plus three children unless otherwise agreed.
We are happy to welcome organised groups such as educational groups, DofE, Scouts, Guides, etc. to the site at certain times of the year. Proof of group status will be required when booking.
All group leaders must complete a group booking form detailing the number in their party and the number of tents and vehicles.
All group bookings must be made via the booking office and cannot be made online. Call our Bookings Team, Monday to Friday 10:00am – 4:00pm, on 01326 240 293 or email a request for a group booking form to be sent to you to TeneriffeFarmCampsite@nationaltrust.org.uk Please note that the person making the booking, the group leader, must be at least 18 years of age.
We are sorry, but campfires are NOT allowed under any circumstances, including the request to use a fire bowl, basket, pit or brazier.
You are welcome to use a barbecue as long as it is raised above the ground so that it does not scorch or burn the grass. If you choose to use a disposal barbecue then blocks are available. Charcoal and fire starters are available to purchase from reception. After all, it wouldn’t be camping without having a barbecue!
Cooking inside tents or pods is NOT permitted and can be lethal due to carbon monoxide poisoning.
Smoking is not allowed in or around the facilities block or in or around the pods.
Special requests, including requests for adjacent camping pitches, must be indicated to us at the time of booking. We will always do our best to honour them but they cannot be guaranteed.
Complaints and feedback
Every reasonable care will be taken to ensure that the camping pitch or pod and also site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. National Trust will not normally make any refunds in respect of complaints made after the Visitor’s departure from the campsite if the Visitor did not make the problem or complaint known to staff during the Visitor’s stay.
Visitors who provided an email address at the time of booking will receive a survey after your stay asking for feedback. Alternatively a comment form may be completed and left at the campsite reception.
All complaints made after the Visitor’s departure should be made in writing by post or email to:
General Manager, Lizard & Penrose
National Trust Members
Sadly there are no reductions for members at our sites due to charity commission rules. However please be assured that the money raised through the campsite will be put to good use supporting our conservation work locally. We thank you enormously for your continued support.
In addition to the site rules above we also have some terms and conditions that apply to your booking. Please click on the link below read through them.