Help centre

Do you have a question about becoming a member, visiting, volunteering or donating? You've come to the right place

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Queries about booking a visit now we are reopening

If you want to book a visit to one of our places, the best way to do this is online.

If you don't have access to the internet or have a specific booking need, our call centre advisers will be happy to help. Please note that our advisers will need to book your tickets through the same online booking system so won't be able to provide a faster service. While we're working as quickly as possible there may be long wait times during busy periods, please bear with us.

Unfortunately, our call centre advisers won't be able to provide tickets to places that are fully booked. Every Friday we're release new tickets for the following week, and we're opening more places as quickly as we can, so it's worth checking back regularly to see what's available.

We're working hard to answer email queries but due to unusually high levels of enquiries it may take us up to seven days to respond to questions.

Thanks for your patience and support. We're really looking forward to welcome you back.

Find out how to book your visit and what to expect >

Check our helpful coronavirus FAQs >

Contact our call booking team on 0344 249 1895

Help with membership

Senior membership concession 

The National Trust offers a 25 per cent concession on your membership if you’re 60 or over and have had a membership for at least five years of the last ten years. Find out if you’re eligible.


Please only email us if you have urgent queries at with your full name, full address and supporter/member number


Our Supporter Services call centre has re-opened for urgent calls. Get in touch on 0344 800 1895 (local call rates apply)


Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

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