Help centre

Do you have a question about becoming a member, visiting, volunteering or donating? You've come to the right place

A family play on the musical instruments — Family playing at Prior Park Landscape Garden, Somerset

Queries about booking a visit now we are reopening

If you want to book a visit to one of our places, the best way to do this is online.

If you don't have access to the internet or have a specific booking need, our call centre advisers will be happy to help. Please note that our advisers will need to book your tickets through the same online booking system so won't be able to provide a faster service. While we're working as quickly as possible there may be long wait times during busy periods, please bear with us.

Unfortunately, our call centre advisers won't be able to provide tickets to places that are fully booked. Every Friday we're release new tickets for the following week, and we're opening more places as quickly as we can, so it's worth checking back regularly to see what's available.

We're working hard to answer email queries but due to unusually high levels of enquiries it may take us up to seven days to respond to questions.

Thanks for your patience and support. We're really looking forward to welcome you back.

Find out how to book your visit and what to expect >

Check our helpful coronavirus FAQs >

Contact our call booking team on 0344 249 1895

Help with membership

Visitors walking in the Winter Garden at Dunham Massey, Cheshire

Membership enquiries

Whether you’re thinking of becoming a National Trust member or are an existing member, you’ll find lots of helpful membership advice here.

The Tomlinson family enjoying autumn at Croome

Joining online FAQs

It’s easy to become a new National Trust member on our website. Check out the answers to the most frequently asked questions for joining online.

Senior membership concession

The National Trust offers a 25 per cent concession on your membership if you’re 60 or over and have had a membership for at least five years of the last ten years. Find out if you’re eligible.

More about senior concessions

Email

Please only email us if you have urgent queries at enquiries@nationaltrust.org.uk with your full name, full address and supporter/member number

Email us

Call

Our Supporter Services call centre has re-opened for urgent calls. Get in touch on 0344 800 1895 (local call rates apply)

Write

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

My National Trust

You can manage your membership online with My National Trust. All you need to get started is an email address and your member number (it’s on your membership card). Once you’ve signed up you’ll be able to manage Direct Debits, keep track of your visits, and update your personal information. If you need to update membership for a child under 13, please call us instead on 0344 800 1895.

A view of Bodiam Castle in the autumn sunshine

My National Trust FAQs

Got some queries about using My National Trust? We can help with answers to your frequently asked questions.

Derwentwater in the Lake District, Cumbria

Save your favourite National Trust places on our website and mobile app

We’ve launched a new option on our website which allows you to save and list National Trust places you want to visit and places you’re already visited.

Contact details

Group of fallow deer peacefully grazing — Fallow deer in Hatfield Forest

Contact us

Can't find the answer you're looking for? Get in touch via email, phone, post or click to chat.

Get in touch

Ham House and Garde, South Terrace in winter

Contact a place

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.