Help centre

Do you have a question about becoming a member, visiting, volunteering or donating? You've come to the right place

Visitors in the garden in spring at Erddig, Wrexham, Wales

Coronavirus update

From end of Tuesday 24 March, we closed all our car parks to further restrict the spread of coronavirus. This followed the decision to close our parks and gardens in addition to our houses, shops and cafes. We urge people to stay local and observe social distancing. Please do not travel.

Check our latest statement

Spring reflections at Sheffield Park, East Sussex

Coronavirus FAQs

Unfortunately our supporter services call centre has had to close temporarily. Bear with us and we hope you'll find some of the answers to the most common questions we're receiving, and find urgent ways to contact us, in our FAQs advice.

Help with membership

Membership enquiries

Whether you’re thinking of becoming a National Trust member or are an existing member, you’ll find lots of helpful membership advice here.

Exploring Wentworth Castle Gardens, South Yorkshire

Joining online FAQs

It’s easy to become a new National Trust member on our website. Check out the answers to the most frequently asked questions for joining online.

Visitors in the garden at Belton House, Lincolnshire — Belton House, Lincolnshire

Senior membership concession

The National Trust offers a 25 per cent concession on your membership if you’re 60 or over and have had a membership for at least five years of the last ten years. Find out if you’re eligible.

More about senior concessions

Email

Please only email us if you have urgent queries at enquiries@nationaltrust.org.uk with your full name, full address and supporter/member number

Email us

Call

Our supporter service call centre has had to close temporarily, due to the coronavirus situation. Please bear with us

Write

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

My National Trust

You can manage your membership online with My National Trust. All you need to get started is an email address and your member number (it’s on your membership card). Once you’ve signed up you’ll be able to manage Direct Debits, keep track of your visits, and update your personal information. If you need to update membership for a child under 13, please call us instead on 0344 800 1895.

A view of Bodiam Castle in the autumn sunshine

My National Trust FAQs

Got some queries about using My National Trust? We can help with answers to your frequently asked questions.

Derwentwater in the Lake District, Cumbria

Save your favourite National Trust places on our website and mobile app

We’ve launched a new option on our website which allows you to save and list National Trust places you want to visit and places you’re already visited.

Contact details

Contact us

Can't find the answer you're looking for? Get in touch via email, phone, post or click to chat.

Plas Newydd gardens from above, Anglesey

Contact a place

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.