Help centre

Do you have a question about becoming a member, visiting, volunteering or donating? You've come to the right place

Misty autumn morning
Visitors enjoying the autumn leaves at Dyffryn Gardens, Vale of Glamorgan.

Membership enquiries  

Whether you're an existing member, or looking to join online, find answers to all your membership questions here.

My National Trust

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895. Your car park sticker will continue to give you free parking at all our places.

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Senior membership prices  

Many of you have asked about our senior membership prices. If you're aged 60+ and have been a member for over five years in the last ten, you may be eligible for senior membership.

Group of fallow deer peacefully grazing

Contact us  

Can't find the answer you're looking for? Get in touch via email, phone, post or click to chat.