Help centre

Whether you’re thinking of becoming a National Trust member or are an existing member, you’ll find lots of helpful membership advice here.

It’s easy to become a new National Trust member on our website. Check out the answers to the most frequently asked questions for joining online.

You can manage your membership online with My National Trust. All you need to get started is an email address and your member number (it’s on your membership card). Once you’ve signed up you’ll be able to manage Direct Debits, keep track of your visits, and update your personal information. If you need to update membership for a child under 13, please call us instead on 0344 800 1895.

Got some queries about using My National Trust? We can help with answers to your frequently asked questions.

Our mobile app is available to download for iOS (iPhone and iPad) and Android (phone and tablet).

Do you have a question about the National Trust? Here, you'll find the answers to some of our most frequently asked questions.

Got a question about visiting one of the places we look after? From picnics to photography, you're likely to find everything you need to plan your trip here.

We welcome disabled visitors to our properties, and assistance dogs too. Here's our guide to everything we do to make sure you have a great day out.

Want to get involved? To help you find the right volunteering opportunity, we've answered many of our most frequently asked questions from our would-be volunteers here.

Recently booked or looking to book a National Trust holiday? Find frequently asked questions, essential booking information and our terms and conditions.

All you need to know about buying from our online shop, from searching for a product through to ordering and returns.

Looking for help with fundraising? From bake sales to sponsored swims, there are so many ways to raise money to help protect your favourite place.

Your support will help us to protect the places you love forever, for everyone. Find out more about donating in our FAQs.

Organising a group visit? Head to our FAQs to find what you need to plan your visit - from educational trips to paid tour packages.