Visiting Montacute House: what you need to know
The outdoor spaces and takeaway café at Montacute House are open. The safety of our staff, volunteers and visitors from the nearby community remains our priority and we urge you to book your visits in advance and stay local.
The garden, parkland, takeaway café (limited offer) and toilets are open daily from 10am to 5pm. The shop is open daily from 11am to 5pm.
Car parking is for the garden only. The parkland, Ladies' Walk and St Michael's Hill all remain open and free for you to enjoy local walks; if parking in the village, please park with consideration for residents.
Arrival and parking
All visitors - arriving either by car on foot, or bicycle (please use available cycle racks) - will need to enter through the reception door from the car park.
Please have your booked ticket ready to show our welcome team in reception, either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card.
Though you won't be required to enter the reception building, please wear a face covering for this stage of your visit and adhere to social distancing.
In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee your entry. Your entry will be at the discretion of the property staff and based on visitor numbers and the ability to maintain social distancing.
Parking is free. There is designated mobility parking in main car park, 40 yards from the entrance. Unfortunately, we are not currently able to offer wheelchair loan.
The safety of our staff, volunteers and visitors from the nearby community remains our priority and we urge you to book your visits in advance and stay local.
Please follow social distancing and government guidance when you visit. Look out for one-way routes and please follow the signs.
If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
Please bring a face covering
In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless exempt. Please bring one with you.
How long can I spend here?
There is no limit to the amount of time you can spend at the property during your visit.
Food and drink
The café is open for takeaways. You can get cakes, sandwiches, crisps, confectionary and drinks. There is no seating for visitors in the cafe courtyard.
Can I bring a dog?
Dogs on a lead are allowed in the garden. There are walks aplenty in the parkland (which at the moment cannot be accessed from the car park, but via Back Lane), St Michael's Hill and Ladies' Walk; please be aware of sheep and keep your dog on a lead.
Dog bins can be found in strategic positions, so please make use of them.
There is an accessible toilet by the entrance. Much of the garden is on level ground or has ramped access. Paths are a combination of compacted gravel or stone paving. You will find the full access statement in the Facilities and Assess section of the website.
Exploring the garden
The garden is looking lovely, but it won’t be quite as you’re used to seeing it. Earlier this year, we had only our head gardener working, while everyone stayed home and stayed safe.
We have a small team in now, but nowhere near what we’re used to, so the garden isn't perhaps as well-groomed as you might be expecting (like many of us). You might spot some weeds and rough edges; please bear with us, and instead enjoy all the many other pleasures that our garden has to offer.
Gardeners will be working in the garden, please respect the social distancing guidelines around them and be aware that at times some areas may be closed for maintenance and to give the team space to work.
There will be no talks, tours, or opportunities for questions or advice at this time.
Cancelling your visit
If you've booked a ticket but can't make it, we'd really appreciate it if you can cancel your ticket. It just takes a couple of clicks, and means someone else can visit in your place.