Upstairs Backstairs 6 June 2016

A line of servants stand at the back door at Polesden Lacey

The core of any country house has to be the army of servants busily scurrying around often unseen, making sure that everything is in order and the house runs like clockwork. Here at Polesden Lacey we are hoping to introduce our visitors to more of the untold stories of the guests and servants who were here during Mrs Greville’s time. In this blog post Polesden's House Steward, Tracey, explores the stories of the servants.

I am lucky enough, in my role as House Steward here, to be involved in cataloguing the servants’ stories and have interviewed a number of families whose relatives worked at Polesden Lacey during Mrs Greville’s time.    

I have been busily collating all our reminiscences and family histories/stories and helping to bring our property to life through the lives of the staff worked and lived here at Polesden Lacey.    

Here at Polesden Lacey Mrs Greville employed 70 staff to run and maintain the house and gardens (not including the staff she employed at her London home in Charles Street, Mayfair).  Some staff did, however, travel between the two properties if Mrs Greville needed them to.  

In some cases wives and families of the staff on the estate were brought in to help with preparations for parties.  

Mrs Greville hosted many Friday to Monday parties and entertained on a lavish scale with every need catered for every guest so that they could enjoy a stress free and relaxed time here.  

In order to achieve this level of luxury she would have consulted the senior staff of the household, notably the butler, housekeeper and chef, before each party to ensure that menus, supplies, guest lists etc were in tip-top order and only the finest of wines and food were served to her guests.  

Polesden Lacey
A row of old forks
Polesden Lacey

The Butler

The House Steward was Mr Francis Bole, a title often reserved for noble households but who performs many of the same roles as the Head Butler (Mr Moss).  

Mr Bole is referred by diarists as Mrs Greville’s Head Butler but in her will he is clearly referred to as her Steward. It is of course entirely possible that he began his career as her butler and progressed to the title of Steward.  

He travelled extensively with Mrs Greville and she certainly considered him her right hand man.In her will Mr Bole was left a legacy of £1000 and an annuity of £500 per annum during his life, together with the modern silver.  Proof of her admiration and friendship towards him.  

The formidable Mr Bole the Butler
Bole the Butler reading at his desk
The formidable Mr Bole the Butler

 Mr Bole was ultimately responsible for the hiring and firing of staff, the ordering of food and supplies, in charge of the valuables when the household moved and expected to be able to mingle with all levels of society with the greatest of discretion.   Mr Bole was married in 1908 and had a family, a relatively unusual situation for a butler but perhaps slightly more common for a steward.  

The photo above shows Mr Bole sitting at his desk in the Steward’s room looking over the accounts, menus and cellar records to ensure the smooth running of the household.  

The Housekeeper

 The housekeeper was Miss Diana Davidson who worked here during the 1920s and 30s.  She was in charge of the hiring and firing of the female staff, the provisioning and stock control in the stores of the household and she would also have been in charge of the spring clean, managed the housemaids and would have taken charge of the linen and china stores.  The linen stores were located at different points on each level of the House.  Visitors to Polesden Lacey can now see the linen store located on ground level.  

Head Housemaid Diana Davidson
A portrait of Head Housemaid Diana Davidson
Head Housemaid Diana Davidson

 As you can see from the photo, Diana was very young to hold such a senior position but she was considered exceptional by Mrs Greville and probably came highly recommended.  In 1935 Diana married Jesse Hewins the Under Gardener when she was 39 and they moved away from Polesden to begin a new married life together.  

The Chef

The chef was Monsieur Delachaume and as his name suggests, he was French.  In Edwardian times having a French chef was considered the very best of high class society and an important personality in any household.   We do not know exactly which years Monsieur Delachaume worked at Polesden Lacey but he is mentioned as proposing a toast at the servant ball in 1910.    

He was a person of considerable status and would have been an artist in his own right, creating specialist dishes.  For example “Oeufs Duc de York” for the Duke of York.  Mrs Greville was renowned for her excellent French cuisine which was described in the Daily Telegraph in 1930 as “unsurpassed anywhere”.  

Whipping up a storm in the kitchens at Polesden Lacey
A historic photo of three female servants and a male chef in the kitchen at Polesden Lacey
Whipping up a storm in the kitchens at Polesden Lacey

Visitors to the dining room here at Polesden Lacey will see that the room was designed to be highly efficient with a jib door leading to the servery and beyond to the kitchen ensuring that Monsieur Delachaume’s creations arrived piping hot, while the champagne remained chilled.  

Remember, typically at this time, a ten course meal would be served, along with excellent wines and champagnes, which all needed to be served at their very best for taste and excellence!   In later years we know that Mrs Greville only employed female cooks, which was again unusual for the time.  

The photograph shows Monsieur Delachaume with the kitchen maids in the kitchen here at Polesden Lacey in the early 1900’s.  Unfortunately little remains of the kitchen as much of the contents were removed after Mrs Greville’s death in 1942.  It is now a textile store.  

The Ladies Maid

Mrs Greville also employed a French lady’s maid called Adeline Liron who was responsible for looking after her and making sure that she was dressed and looked immaculate, which was no mean feat as ladies in high society would be expected to change their outfits on average six times a day.  

Other duties included assisting Mrs Greville with all personal requirements, accompanying her on visits to other houses and overseas trips but above all to keep her trust and confidence.  Through the years Adeline became more of a companion to Mrs Greville and they became close friends.  

New lady’s maids were employed to tend to Mrs Greville and Adeline became a trusted friend.   Beverley Nicholls the author and playwright and close friend of Mrs Greville wrote in his diaries ‘Sweet and Twenties’ in 1928:  

" Though she loved power, she was not really a snob. This was proved by her relationship with her personal maid, whom she always called ‘The Archduchess’. The title was apt; the Archduchess, who was deeply devoted to her mistress, had a natural distinction. One day I walked into the ground floor of the Café Royal and saw Maggie, in a plain black dress, sitting in a corner dining with the Archduchess. There was nothing incongruous or embarrassing about it. Why should there be? The two women were not only mistress and maid, they were best friends."
- Beverley Nicholls

  Following Mrs Greville’s death in 1942, Adeline continued to live at Polesden Lacey until her death in 1959. In Mrs Greville’s will Adeline was left a legacy of £50 per month with an additional £100 per annum as long as she cared for the dogs.   Personal effects were also left to her – two strings of pearls, trinkets and jewellery that were under £100 each. The rest of the jewellery was left to the Queen’s mother.  

A devoted household

  With such a team of devoted staff it was no wonder that Mrs Greville was able to entertain at Polesden Lacey and lavish such warmth and luxury to her guests. This was a lady who commanded respect but also gave so much kindness to her staff and their families.   Through my understanding of the stories from families who I have been lucky enough to listen to and record over the years, I hope to continue to bring their untold stories to life through new interpretation and exhibitions planned for Polesden Lacey over the coming years.   Make sure you come and see us as our project to open new spaces develops. You will be able to see some of the servants’ rooms never before seen by the public and learn more about these amazing people who helped make Polesden Lacey such a warm and friendly place to stay, unwind and be well looked after in pure luxury.      

Mrs Greville speaks with some guests with a Facebook logo in the corner of the picture

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