What to expect on your visit

We’re very happy to be able to welcome you to Polesden Lacey. The gardens, wider estate, café, coffee shop and toilets are open. Booking is advisable during the week and essential at busy times like bank holidays, weekends, school holidays and the Christmas and New Year period.

Two children play outside the house at Polesden Lacey

Pre-book your ticket 

The best way to guarantee entry is to pre-book your ticket. During the week we can welcome visitors without a booking if we have capacity (please arrive after 1pm). However, if we're at capacity, we'll have to turn people away if they don't have a ticket.   At weekends and other busy times, entry is by pre-booked ticket only. This includes access to the main car park and the café as well as the gardens. It will include the house when we're able to open it for visitors again. 

Two visitors walk towards the house in winter at Polesden Lacey

Arrival

Please have your ticket ready to show staff when you arrive at Polesden Lacy. This can be printed or shown on your phone. If you’re a member you’ll also need to show your membership card. In order to maintain social distancing, please arrive within your time slot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Entry will be at the discretion of the property staff, based on visitor numbers and ability to maintain social distancing. Once you’ve entered Polesden Lacey you’re welcome to stay for the rest of the day if you wish, there is no time limit to your visit.

A family on the South Lawn at Polesden Lacey

Parking

To guarantee entry into the car park, please book ahead. During the week, if there is capacity, we can allow people to park without a booking. Parking is free for National Trust members, non-members can pay on arrival. We have designated blue badge holder parking close to our main entrance. Campervans that are used for transport are welcome but are not permitted to stay overnight. We’re unable to welcome caravans and coaches at the moment.

An arrow pointing left on slate in front of leaves

Staying safe

We’ve implemented a one-way system around the gardens which is signposted. Please do look out for signs while you’re here which will explain any changes to how you can access different parts of the site. Please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.

A man and woman walk out of a building wearing face coverings

Please bring a face covering

In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless you are exempt. Please bring one with you.

A boy eating a scone

What's open

The gardens, café and coffee shop (offering take-away food and drink and light snacks), wider estate and toilets are open. To ensure the safety of visitors, the house and shop are currently closed.

A row of wheelchairs

Accessibility

Most of the new garden route follows hard-standing paths which are wheelchair and pushchair friendly. Please check with staff on arrival if you have any concerns. If you would like to use a mobility scooters or buggy service please pre-book. You can email us: polesdenlacy@nationaltrust.org.uk or give us a call: 01372 452048.

Beautiful Autumnul tree with a couple walking their dog

Visiting with a dog 

We welcome dogs in most parts of the grounds, except for the formal gardens and the south lawn which is in front of the house. You can download our map to see where dogs are welcome in the grounds. Our 1400-acre estate is the perfect place for a pooch to explore. You are free to go where you like on the estate, but please remember that we do have working farms. Please keep your dog on a lead if livestock are in the field, but we recommend that if cattle approach you, let your dog off the lead.

Polesden Lacey

How to cancel your booking 

If you've booked a ticket but can no longer make your slot, we'd really appreciate it if you can cancel your ticket so that somebody else can visit instead.