What to expect on your visit

The gardens, wider estate and toilets at Polesden Lacey remain open for local visitors to access fresh air and open space for exercise in line with government guidance. The coffee shop is open serving a limited take-away menu. Please continue to book your visits in advance. Thank you for helping us remain open safely by following Government guidance and staying local.

Two children play outside the house at Polesden Lacey

Pre-book your ticket 

Please pre-book your ticket to Polesden Lacey; access to the main car park and coffee shop, as well as the gardens, are by pre-booked ticket only.

Book your ticket here
Two visitors walk towards the house in winter at Polesden Lacey

Arrival

Please have your ticket ready to show staff when you arrive at Polesden Lacy. This can be printed or shown on your phone. If you’re a member you’ll also need to show your membership card. In order to maintain social distancing, please arrive within your time slot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Entry will be at the discretion of the property staff, based on visitor numbers and ability to maintain social distancing.

A family on the South Lawn at Polesden Lacey

Parking

To guarantee entry into the car park, please book ahead. Parking is free for National Trust members, non-members can pay on arrival. We have designated blue badge holder parking close to our main entrance. Campervans that are used for transport are welcome but are not permitted to stay overnight. We’re unable to welcome caravans and coaches at the moment.

An arrow pointing left on slate in front of leaves

Staying safe

We’ve implemented a one-way system around the gardens which is signposted. Please do look out for signs while you’re here which will explain any changes to how you can access different parts of the site. Please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.

A man and woman walk out of a building wearing face coverings

Please bring a face covering

In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless you are exempt. Please bring one with you.

A boy eating a scone

What's open

The gardens, wider estate and toilets are open. The coffee shop is open for takeaway and there is also a place to buy takeaway drinks and snacks near Admiral's Walk. We've introduced new safety measures to keep everybody safe. Please bring your face covering, follow the guidance and be kind to our staff.

A row of wheelchairs

Accessibility

Most of the new garden route follows hard-standing paths which are wheelchair and pushchair friendly. Please check with staff on arrival if you have any concerns. If you would like to use a mobility scooters or buggy service please pre-book. You can email us: polesdenlacy@nationaltrust.org.uk or give us a call: 01372 452048.

Beautiful Autumnul tree with a couple walking their dog

Visiting with a dog 

We welcome dogs in most parts of the grounds, except for the formal gardens and the south lawn which is in front of the house. You can download our map to see where dogs are welcome in the grounds. Our 1400-acre estate is the perfect place for a pooch to explore. You are free to go where you like on the estate, but please remember that we do have working farms. Please keep your dog on a lead if livestock are in the field, but we recommend that if cattle approach you, let your dog off the lead.

Download the map
Polesden Lacey

How to cancel your booking 

If you've booked a ticket but can no longer make your slot, we'd really appreciate it if you can cancel your ticket so that somebody else can visit instead.

How to cancel your booking