Scotney Castle Reopening Information and FAQs

We've reopened our gardens at Scotney Castle and we're looking forward to welcoming you back soon.

The garden is open daily from Wednesday 3rd June, between 10am and 5pm. All visits need to be pre-booked via our website www.nationaltrust.org.uk/scotneycastle. To help with social distancing we have introduced a one-way system around the garden and also some new entrance and exit routes. Please look out for signage on arrival, as things may be different to the last time you visited us.

The house, old castle and shop are currently closed. Toilet facilities are provided. Our tea-room is now open daily, 10am-4pm, and will initially be serving a range of takeaway hot and cold drinks, a selection of sandwiches, cream teas, cheese scones, a selection of cakes, confectionary and local ice-cream. There will also be gluten free cakes available. A designated picnic area is available with seating, please ask a member of staff for details. Our courtyard kiosk will be open at weekends, 11am-4pm, serving hot and cold drinks and ice-cream. We’ve introduced new safety measures including closure of our seating areas, screens at our till and collection points, and waymarked routes. We’ll also only be accepting card payment. We look forward to welcoming you back and know that you will support us to make this a safe experience for everyone.

All visitors must book a ticket in advance, including members. This includes people who wish to park and access our estate walks. We will not have any parking available for those people without pre-booked tickets.

When you book your visit, you will need to choose a 30 minute arrival time for the day you wish to visit. Please book one ticket per person, except for children aged 5 and under as they don’t need a ticket.

New booking slots are released on a Friday for visits the following week.

The timeslot that you choose is for your arrival time only. Please ensure that you arrive at the property and enter the garden within your 30 minute time slot. If you are more than 10 minutes late, we are sorry but we may not be able to guarantee your entry.

Members can book a ticket for free, but please bring your membership card with you on the day. Non-members will need to pay online in advance through the booking system.

Please read through our Frequently Asked Questions below, if you require further information please email us at scotneycastle@nationaltrust.org.uk

We look forward to seeing you again soon.

FAQS

What will the process be when I arrive?

We will have a member of staff on our driveway who will check your tickets and membership card through your car window. Please wait patiently and show your documents through the window when asked. To maintain social distancing we’re asking visitors not to pass anything to our staff.

On arrival in the car park, we will have signage directing you to the garden entrance. This is not the usual entrance so please do follow these signs.  A member of staff will be at the entrance and will ask to see your ticket before entry, again please do not pass anything over to our staff. You may be asked to queue here if we need to allow the visitors ahead of you to move further into the garden so we can help maintain social distancing around the grounds.

Can I bring a picnic?

Picnic blankets are welcome in the garden, however chairs and tables can only be used on the wider estate. If you enjoy a picnic on the estate please be aware livestock may be present and take all your litter home with you.

Is the tea-room open?

Our tea-room is now open daily, 10am-4pm, and will initially be serving a range of takeaway hot and cold drinks, a selection of sandwiches, cream teas, cheese scones, a selection of cakes, confectionary and local ice-cream. There will also be gluten free cakes available. A designated picnic area is available with seating, please ask a member of staff for details. Our courtyard kiosk will be open at weekends, 11am-4pm, serving hot and cold drinks and ice-cream. We’ve introduced new safety measures including closure of our seating areas, screens at our till and collection points, and waymarked routes. We’ll also only be accepting card payment. We look forward to welcoming you back and know that you will support us to make this a safe experience for everyone.

Do I need a ticket to walk on the estate?

A ticket is not required if you will be walking onto the estate and do not require parking. Currently our car park is only open between 10am – 5pm and only for those who have a booked ticket. Please be aware that the toilets are only accessible to those with a pre-booked ticket. We are currently looking into options for allowing access to the car park at other points in the day but sadly this is not possible at the moment as we need to ensure we limit our visitor numbers to maintain social distancing.

Are there any slots for key workers?

To say thank you to our nation's key workers and all they have done for us, we're encouraging visitors to keep the first and last slots of each day free for key workers to use. While we are unable to 'reserve' these slots exclusively for key workers, we hope you will join us in thanking them by leaving these times free. If you or someone in your group are a key worker, please take the opportunity to book these early and late timeslots.

Can I make a booking on the day I want to visit?

All timeslots need to be booked in advance and each slot closes 18 hours ahead of time. At the moment we aren't able to take bookings on the day. New booking slots are released on a Friday for visits the following week.

Can I make a booking by speaking to the property directly?

We are unable to make any bookings at the property as the booking system is being managed centrally.  Please make your booking on our website, if you are unable to book online you can call our booking team on 0344 249 1895.

Why can I only book one ticket?

After selecting the date and timeslot you would like to visit, you will need to select the number of tickets you would like. If the drop down menu is only allowing you to select one ticket, it means there is only one ticket left for that timeslot. Each individual needs their own ticket so in this instance, if there is more than one person in your party, please select a different timeslot which has more tickets available.