Scotney Castle Reopening Information and FAQs
Our garden, tea-room and shop at Scotney Castle will open from Saturday 5 December and we're looking forward to welcoming you back soon.
From Saturday 5 December the garden is open daily between 10am and 4pm. To avoid disappointment please book in advance, especially at busier times such as weekends and bank holidays. However, where space is available on weekdays, pre-booking may not always be necessary. If you do not book we cannot guarantee admission. To help with social distancing we have introduced a one-way system around the garden and also some new entrance and exit routes. Please look out for signage on arrival, as things may be different to the last time you visited us.
Due to the current Tier 3 restrictions we are unable to open our Victorian Christmas house this winter. The Old Castle island will also remain closed over winter. Toilet facilities are provided. Our tea-room is now open daily, 10am-4pm, serving a range of takeaway hot and cold drinks, sandwiches, cream teas, cheese scones, cakes and confectionary. Hot food is also available daily, 12-2.30pm. Please speak to a member of the team if you have any special dietry requirements.
Our indoor seating is currently closed due to government restrictions. We’ve introduced new safety measures including screens at our till and collection points, and waymarked routes. We’ll also only be accepting card payment. Please note we require visitors to wear a face mask when entering our tea-room servery and toilets.
Our shop is open daily from Saturday 5 December, 10am-4pm, selling a range of Christmas decorations, gifts, seasonal clothing and souvenirs. Our secondhand bookshop is also open daily 10am-3pm.
When you book your visit, you will need to choose a 30 minute arrival time for the day you wish to visit. Please book one ticket per person, except for children aged 5 and under as they don’t need a ticket.
New booking slots are released on a Friday for visits the following week.
The timeslot that you choose is for your arrival time only. Please ensure that you arrive at the property within your 30 minute time slot. If you are more than 10 minutes late, we are sorry but we may not be able to guarantee your entry.
Members can book a ticket for free, but please bring your membership card with you on the day. Non-members will need to pay online in advance through the booking system.
Please read through our Frequently Asked Questions below, if you require further information please email us at firstname.lastname@example.org
We look forward to seeing you again soon.
What will the process be when I arrive?
We will have a member of staff on our driveway who will check your tickets and membership card through your car window. Please wait patiently and show your documents through the window when asked. To maintain social distancing we’re asking visitors not to pass anything to our staff.
On arrival in the car park, we will have signage directing you to the garden entrance. This is not the usual entrance so please do follow these signs. A member of staff will be at the entrance and will ask to see your ticket before entry, again please do not pass anything over to our staff. You may be asked to queue here if we need to allow the visitors ahead of you to move further into the garden so we can help maintain social distancing around the grounds.
Can I bring a picnic?
Picnic blankets are welcome in the garden, however chairs and tables can only be used on the wider estate. If you enjoy a picnic on the estate please be aware livestock may be present and take all your litter home with you.
Do I need to wear a mask?
Following goverment guidance masks must be worn in all enclosed public spaces where you may encounter people you do not normally meet. We therefore ask those who are able to wear a mask to do so in our toilets and tea-room. Those who are exempt are not expected to wear a mask.
Is the tea-room open?
Our tea-room is now open daily, 10am-4pm, serving a range of takeaway hot and cold drinks, sandwiches, cream teas, cheese scones, cakes, confectionary and local ice-cream. Hot food is also available daily, 12-2.30pm. Please speak to a member of the team if you have any special dietry requirements.
Our indoor seating area is closed, but there are seats available outside. We’ve introduced new safety measures including screens at our till and collection points, and waymarked routes. We’ll also only be accepting card payment. Please note we require visitors to wear a face mask when entering our tea-room servery.
Do I need a ticket to walk on the estate?
A ticket is not required if you will be walking onto the estate and do not require parking. Currently our car park is only open between 10am – 4pm and only for those who have a booked ticket. However, where space is available on weekdays, pre-booking may not always be necessary. Please note that if you do not book we cannot guarantee admission.
Are there any slots for key workers?
To say thank you to our nation's key workers and all they have done for us, we're encouraging visitors to keep the first and last slots of each day free for key workers to use. While we are unable to 'reserve' these slots exclusively for key workers, we hope you will join us in thanking them by leaving these times free. If you or someone in your group are a key worker, please take the opportunity to book these early and late timeslots.
Can I make a booking on the day I want to visit?
All timeslots need to be booked in advance and each slot closes 18 hours ahead of time. At the moment we aren't able to take bookings on the day. To avoid disappointment please book in advance, especially at busier times such as weekends and bank holidays. However, where space is available on weekdays, pre-booking may not always be necessary. If you do not book we cannot guarantee admission. New booking slots are released on a Friday for visits the following week.
Can I make a booking by speaking to the property directly?
We are unable to make any bookings at the property as the booking system is being managed centrally. Please make your booking on our website, if you are unable to book online you can call our booking team on 0344 249 1895.
Why can I only book one ticket?
After selecting the date and timeslot you would like to visit, you will need to select the number of tickets you would like. If the drop down menu is only allowing you to select one ticket, it means there is only one ticket left for that timeslot. Each individual needs their own ticket so in this instance, if there is more than one person in your party, please select a different timeslot which has more tickets available.