What to expect on your visit to the House

The Main Entrance at Cragside, with an arched doorway and Virginia creeper

Cragside House has re-opened. We have put some temporary measures in the place to ensure that you have an enjoyable and safe experience while exploring. These include timed-entry (arranged on arrival) and a one way system. Only the ground and second floors are open to support social distancing. Below we've outlined what to expect when you join us over the coming months.

One-way system

The team will be operating a one-way route through the House. Only the ground and second floors are open to support social distancing. Highlights include the Butler’s Pantry, Kitchen, Dining Room, Library, Gallery, Drawing Room and Billiard Room.

Please look out for information boards that will tell you more about the rooms and key features for you to discover. You can also pre-download the information boards to your mobile device before your visit. Click here to download. (PDF / 1MB) download   

Timed entry

We are implementing a timed entry system to ensure everyone has a happy and safe visit. This will help to reduce queuing outside the property and maintain social distancing while journeying through the House.

Tickets for the timed entry system into the House will be available for visitors arriving on the estate between 10am to 11.30am (50 per half hour), entry to the House will be between 11am and 4pm. Tickets will be allocated for the next available slot on a first come, first served basis. Tickets will be available on arrival and arranged at the Admissions gate.

On arrival to the estate, you will be asked if you would like to visit the House. If you do, you will be given a time slot ticket. We kindly ask that everyone adheres to their given time slot and arrives on time. Please give your ticket to a member of the House team when you enter the House.

Capacity

The House will be operating with a reduced capacity to manage social distancing.   

Arrival at the House

On arrival at the House a friendly member of the team will greet you and there will be a QR code for NHS Track and Trace App to scan. Please have your phone ready to reduce queuing at the entrance. If you do not have the app, the Service Assistant will take your details.

Masks and distance

Unless medically exempt, please wear a mask at all times as you explore the House and aim to socially distance from other visitors who are not in your group.

Sanitisation stations

There are sanitisation stations located on the House forecourt and at the entrance and exit of the House.

Cloakrooms and buggy storage

At this time, there are no facilities at the House for storing backpacks and large bags, buggies, baby carriers or personal items.  Please leave large items in your vehicle. Please remove back packs for carrying on your front or by your side as you explore the House. We are unable to offer baby slings at this time.

Wheelchair access

The House is wheelchair accessible on the ground floor only. Virtual tours are available to watch via a tablet, please ask the House team on arrival. 

The team look forward to welcoming you soon.