Visiting Knightshayes: what you need to know

The front of the house in summer

We're looking forward to welcoming you back. In this article you’ll find everything you need to know about what's open and what to expect from your visit.

Do I need to pre-book?

If you plan to visit the parkland, shop or cafe you don't need to pre-book, just make sure you scan your membership card or pay for parking at the parking machine. If, however you would like to visit the house and formal and kitchen gardens we would advise that you pre-book your ticket. This isn't essential and spaces may be available on the day, but it does guarantee you entry to the site.

Entry to the house is limited at the moment so that we can ensure social distancing. Pre-booking does not include guaranteed entry to the house. You will need to collect a timed ticket for the house on arrival.

 

Arrival at Knightshayes

When arriving at Knightshayes please have your ticket (if you have pre-booked) ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. You'll be asked to show these at Visitor Reception after parking.  

We have a large car park at Knightshayes, so there is plenty to space to park away from others. We have designated blue badge holder parking close to Visitor Reception. 

If you are a National Trust member please scan your membership card at one of the car park machines to get a ticket. Non-members will need to pay for parking by using the telephone number posted on the machines as we aren't able to accept cash at the moment.

Campervans that are used for transport are welcome but are not permitted to stay overnight. At this time we’re unable to welcome caravans and coaches.

There is no limit to the amount of time you can spend at Knightshayes during your visit howver the site closes at 5pm.

 

Arriving out of your time slot

Sometimes you get a clearer run than you expected and at other times it may feel like one long traffic jam to get to your destination. We know that it can be hard to predict what time you’ll reach us which is why even if you arrive outside of your original booking time you will still be able to visit. You don’t need to call ahead to let us know, just speak to the team member greeting you on arrival.

 

Staying safe

The safety of our staff, volunteers and visitors is our priority. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site. 

To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit. 

Due to a route which takes all visitors through the stables on the way in, please bring a face mask in order to comply with Government guidance.

We have introduced a one way system in the shop, cafe and for entry and exit. Please follow the directions for these.

 

What's open? 

Everything is open with the exception of the childrens' play areas. We’re working hard to get this open as soon as it is safe to do so. 

Prepare your summer garden with our gardening tools and accessories

Stop off at the shop and plant centre

The shop and plant centre are open 11am - 4pm. For the safety of staff and visitors we've introduced social distancing measures and changes to payment, which will be via card only. In line with government guidelines you'll be required to wear a face covering in our shops, cafés and food outlets in England from 24 July. Please bring one with you. It is through your purchases that we are able to continue looking after Knightshayes for everyone, for ever.

 

 

Brining your dog

Dogs are welcome in all areas with the exception of the Formal and Kitchen Garden and the house when it re-opens. Assistance dogs are welcome in all areas. We do ask that you keep your four-legged friend on a lead at all times.

Knightshayes is still a working estate and has livestock in the fields. Please keep your dog on a short lead if your walking through these fields.

 

Accessibility

The route through the garden is free-flow and the circular path is hard standing, however it is steep in some areas.

We are able to offer wheelchairs for hire free of charge from our Visitor Recption, please ask when you arrive as we are unable to take bookings for them at the moment.

We are sorry but we are unable to offer our mobility scooters or buggy service at this time.

 

Booking your visit

How to book

All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.

  • Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
  • You’ll need to choose a 30-minute arrival time for the day you want to visit.
  • The timeslot is for your arrival time only 
  • Tickets are for your use only and are not available for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot. 

Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
 

Upcoming events

Timed entry to Knightshayes (21 Sept - 27 Sept)

Wed 23 Sep 2020
10:00-10:30
Book your timed entry to visit Knightshayes.