Did you ring, sir? Country house communication through the ages

Marilyn Palmer, Emeritus Professor of Industrial Archaeology, University of Leicester Marilyn Palmer Emeritus Professor of Industrial Archaeology, University of Leicester
Sprung bells at Speke Hall, Liverpool

As the British country house grew in size from the 18th century onwards, new methods of communication - from sprung bells to speaking tubes - were used by members of the household to summon servants from distant quarters.

Discover these innovations in communication technology that allowed one to call upon servants to make up fires, bring aperitifs or fetch hot water for the bath.

From the great hall to the servants' hall

From the medieval period through the 17th century, the great hall was the social and emotional heart of the manor house. It was a communal space where the lives of nobles and their servants regularly intersected. The service areas adjoined the lower end of the hall, and as such, servants were easily called upon.

By the 18th century, however, country house design shifted to move servants – and their associated duties – out of sight. Houses grew in size and entirely separate service wings were added. 

With the addition of service tunnels, basement walkways and any number of utility rooms, it became increasingly difficult to find servants to undertake specific tasks as required. As servants were no longer immediately visible, new ways of summoning them became necessary.

Watercolour of interior view of the Hall at Great Chalfield House

The Great Hall

Illustration of the Hall at Great Chalfield House / NT 539486.5

The servants' 'low' end of the great hall at Great Chalfied in Wiltshire leads to the services through a screens passage. The opposite 'high' end of the hall was the family's space. In this arrangement, servants were highly visible and could easily be summoned.

A plan in the Servants Hall of Tredegar House, Newport, South Wales.

The servants' hall

The north-west facade of Tredegar House, with ground plan / NT 1553560

At Tredegar House in Wales, an entire wing was converted into a servants' hall in the late 18th century. The separation of servants from the family played an increasingly important role in country house planning into the 19th century, where the addition of separate structures functioned to keep servants and their duties invisible.

Sprung bells

No object is more evocative of historic household communication than the sprung bell. This device, worked by a complex system of wires, allowed for a member of the household to pull a lever, thereby ringing a bell located in the service areas. The bells were typically mounted in stairwells, outside servants' quarters and in some instances, inside servants’ rooms. 

Each bell hung from a coiled spring so that a pendulum – also suspended from the spring – would continue to move even after the bell had stopped ringing. This way, servants had time to move from the service areas to the bell system to see where they were required. 

Servants' bells, with room names above, in the corridor at Dunster Castle / NT 726709
Servants' bells at Dunster Castle
Servants' bells, with room names above, in the corridor at Dunster Castle / NT 726709

Each bell was fixed to a larger board and was individually labelled with the name of the room to which it was wired. These labels could be repainted as the use – or occupant – of the room changed. The bells themselves were of different sizes and emitted different tones, thereby allowing servants to distinguish one bell from another.

Bell pulls

The bells were operated by a variety of pulls and levers. The earliest bells were probably rung by embroidered strips of cloth or tapestry with a ring pull or tassel on the end. In bedrooms, such pulls were usually hung on each side of the bed, enabling occupants to summon a servant without leaving bed.

The bell handles themselves could be ordered to suit a room’s decorative scheme. The exposed portions might be made of bronze, brass, porcelain, china or cut glass.

Ornamental bell level Pompeii Room, Ickworth

An ornamental bell pull in the Pompeii Room at Ickworth / NT 851005

Ormolu bell levers in the Red Drawing Room, Belton House

An ormolu bell lever modelled as a lion in the Red Drawing Room at Belton House. The lever mechanism was operated by depressing the lion’s front paws / NT 435373

Ornamental rotary bell lever in the Library at Ickworth, Suffolk

Ornamental rotary bell lever in the Library at Ickworth / NT 850997

How quickly the bells were answered, however, was often a matter of complaint, as illustrations from the period attest.

Cartoon illustration of servants relaxing by the hearth while their masters ring for service.
'Oh let 'em ring again', George Cruikshank, c. 1840 / NT 3112062
Cartoon illustration of servants relaxing by the hearth while their masters ring for service
Cartoon illustration of servants relaxing by the hearth while their masters ring for service.
'Oh let 'em ring again', George Cruikshank, c. 1840 / NT 3112062

Electric bells

Electric bells, made possible by the invention of the battery, were introduced into country houses from the 1860s onwards. The bell itself made use of an electromagnet linked to an armature with a small hammer. When an electrical circuit was created, the electromagnet caused the armature to move and the attached hammer to strike the bell.

For servants, the heart of the electrical bell system was the indicator board: a shallow, glass-fronted case displaying a number of small, named apertures. These corresponded to the rooms from which calls could be received. When a call came in, a bell close to the board rang and a coloured disc behind the aperture moved, thus indicating where a servant was required.

Bell pull indicator board in the Kitchen Corridor at Standen, West Sussex

Bell pull indicator board in the Kitchen Corridor at Standen / NT 121594

The electric bell box at Wightwick Manor

The electric bell box at Wightwick Manor / NT 1445836

Speaking tubes

With electric bells, servants still needed to go to one of the indicator boards to see where they were needed and then go to that room to ascertain what was wanted. With the development of speaking tubes, members of the household could communicate their requirements directly to servants, making extra journeys unnecessary.

At the transmitting end, a cylinder mouthpiece enabled the speaker to communicate with the receiving end, where a plugged-in whistle sounded to attract the attention of the intended recipient. 


Although speaking tubes enjoyed popularity through the second half of the 19th century, they lacked privacy and had a limited range. For those on the front line of communication technology, the arrival of the telephone in the 1880s provided the optimal solution for direct communication.

Some houses had extensive internal systems with their own switchboard. At Polesden Lacey, the Interphone enabled a caller to contact 10 different lines, each indicated on the radial line selector. At Castle Drogo, the telephone in the butler’s sitting room enabled the butler to transfer calls elsewhere in the house. These handsets were only for internal communication, but handsets with a dial enabling subscribers to connect to external exchanges were common from the 1920s.

Most of these systems were introduced to summon servants rather than to communicate with the outside world, a factor that is hard to grasp today. For this reason it is important to record and preserve the relics of bell systems, speaking tubes and early telephones so that we can appreciate the historic ways in which country houses operated. 

Sterling Telephone and Electric Co. Ltd.

The Sterling Telephone

At Polesden Lacey, the Sterling Telephone, known as the Interphone, dates from the late 1920s or early 1930s, a time when Mrs Greville, Polesden's chatelaine, was entertaining many important guests.

A House Telephone Exchange in the Pantry at Castle Drogo

The butler's telephone exchange

The butler's pantry at Castle Drogo contains a telephone exchange from which external calls could be directed to and from the eighteen telephones within the house.

You can find out more about how technology transformed country houses, from developments in kitchen technology to new ways to heat and light homes, in the book 'Technology in the Country House' by Marilyn Palmer and Ian West.