Visiting Kingston Lacy: what you need to know
We're looking forward to welcoming you back. In this article you’ll find what to expect from your visit, how to book and how to change your booking.
In this article:
- Do I need to pre-book?
- Arrival and parking
- Staying safe
- What is open?
- Visiting the house
- The garden
- How to book and how to cancel your booking
On weekdays you don’t need to pre-book your visit. At busier times, such as weekends and school holidays, booking is recommended to guarantee entry. If you do not book we cannot guarantee admission. Members can book for free, while non-members will need to pay when booking.
Please have your ticket (if booked) ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. You'll be asked to show these to our Visitor Reception team after parking.
In order to maintain social distancing, please arrive within your timeslot (if booked). Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.
We have a large car park at Kingston Lacy, so there is plenty to space to park away from others. We have designated blue badge holder parking close to Visitor Reception.
Campervans that are used for transport are welcome but are not permitted to stay overnight. At this time we’re unable to welcome caravans and coaches.
There is no limit to the amount of time you can spend at Kingston Lacy during your visit.
The safety of our staff, volunteers and visitors is our priority. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site.
To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
Visits to the house are limited to ensure social distancing and entry to the house is not guaranteed on the day you visit.
Track and Trace
We're following government guidance and supporting the NHS Test and Trace programme. When you enter the house or cafe, we will ask all members of your group who are over 16 to check in with the NHS COVID-19 app, scan your membership card or leave brief contact details. Thank you for helping us to stay open safely.
Please bring a face covering
In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless exempt. Please bring one with you.
The house, garden (including Kitchen Garden and Woodland Walk), cafe and Kitchen Garden kiosk (takeaway only), shop, second-hand bookshop and toilets are open.
Visits to the house are limited to ensure social distancing and entry to the house is not guaranteed on the day you visit. You may need to queue to enter the house. To book a timed slot for entry to the house, go directly to the house entrance when you arrive, where a staff member will be able to take your booking if there is availability.
If there is capacity within the house, you may not need to book. Afternoons, especially on weekdays, are often quieter, with fewer visitors.
We will ask you to wear a face covering in the house, unless exempt. Please pay attention to any signage and advice from staff. Thank you for helping us to open safely.
Dogs are welcome in all outdoor areas with the exception of the formal garden, immediately behind the house. Assistance dogs are welcome in all areas. Dog-friendly routes are clearly signed from arrival to help you make the most of your visit. We do ask that you keep your four-legged friend on a lead at all times.
The garden is looking lovely, but it won’t be quite as you’re used to seeing it. We had almost no gardeners at the property for many weeks in 2020, while everyone stayed home and stayed safe.
Please bear with us if the garden isn't as well-groomed as you might be expecting; there's still a lot to enjoy.
Most of the garden route follows hard-standing paths that are wheelchair and pushchair friendly. There is a shorter garden route for those less able to manage longer distances – this is clearly signed. This route does contain a few small steps and is therefore not wheelchair accessible. Please check with staff on arrival if you have any concerns.
We have added extra seating along parts of the route to offer you a place to rest along the way.
The main entrance to the house has four steps. There is no ramp. If you are a wheelchair users, please ring the ‘day bell’ at the back door and we will organise admission.
Three manual wheelchairs and three powered mobility vehicles are available for loan. Pre-booking is advised by calling 01202 843752.
Please see the Facilities & Access section on the home page for our full Access Statement.
Planning your visit
You can now visit during quieter times without booking. If you visit without booking, your entry will depend on visitor numbers on that day and staff will advise you on arrival.
To avoid disappointment, we strongly recommend booking at busier times such as weekends, school holidays and bank holidays.
Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance when booking.
How to book:
- Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
- You’ll need to choose a 30-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time only
- Tickets are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
Every Friday we'll release new bookings for visits the following week. You can book up to 3pm the day before you visit.
Changing your booking
If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors.
If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary.
For non-members, please ring us on 0344 249 1895 to discuss changing your booking.