Visiting Kingston Lacy: what you need to know
We're looking forward to welcoming you back. The parkland, garden, takeaway café, shop and toilets are now open. In this article you’ll find everything you need to know and what to expect from your visit.
In this article:
- Do I need to Pre-book?
- Staying safe
- What is open
- The garden
- How to book and how to cancel your booking
We're looking forward to welcoming you back. To help keep everyone safe we recommend that you book your tickets to the garden and parkland in advance, especially at busier times such as weekends and bank holidays. If you do not book we cannot guarantee admission. Members can book for free, while non-members will need to pay when booking.
When arriving at Kingston Lacy please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. You'll be asked to show these to our Visitor Reception team after parking.
In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.
We have a large car park at Kingston Lacy, so there is plenty to space to park away from others. We have designated blue badge holder parking close to Visitor Reception.
Campervans that are used for transport are welcome but are not permitted to stay overnight. At this time we’re unable to welcome caravans and coaches.
There is no limit to the amount of time you can spend at Kingston Lacy during your visit.
The safety of our staff, volunteers and visitors is our priority. Look out for signs while you’re here which will explain any changes to how you can access different parts of the site.
To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
Please bring a face covering
In line with government guidance, you're required to wear a face covering in most enclosed spaces, unless exempt. Please bring one with you.
The parkland, garden, takeaway cafe, shop and toilets are open. To ensure the safety of visitors, the house and the Kitchen Garden remain closed until further notice. We’re working hard to get these open as soon as it is safe to do so.
Dogs are welcome in all outdoor areas with the exception of the formal garden, immediately behind the house. Assistance dogs are welcome in all areas. Dog friendly routes are clearly signed from arrival to help you make the most of your visit. We do ask that you keep your four-legged friend on a lead at all times.
The garden is looking lovely, but it won’t be quite as you’re used to seeing it. We’ve had almost no gardeners at the property for many weeks, while everyone stayed home and stayed safe.
We have a small team in now, but nowhere near what we’re used to, so the garden isn't perhaps as well-groomed as you might be expecting. There are some weeds and rough edges; please bear with us as we do what we can as soon as we can, and instead enjoy all the many other pleasures that our garden has to offer.
Most of the new garden route follows hard-standing paths which are wheelchair and pushchair friendly. However, one stretch of path is grass, and may become muddy following heavy rain. Please check with staff on arrival if you have any concerns. We have added extra seating along new parts of the route to offer you a place to rest along the way.
There is a shorter garden route for those less able to manage longer distances - this is clearly signed. This route does contain a few small steps and is therefore not wheelchair accessible.
We are sorry but we are unable to offer our mobility scooters or buggy service at this time.
How to book
All visitors must book a ticket in advance, including members. Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance.
- Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
- You’ll need to choose a 30-minute arrival time for the day you want to visit.
- The timeslot is for your arrival time only
- Tickets are for your use only and are not available for resale
- We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot.
Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.