Visiting Dunham Massey: What you need to know

Visitors walking in the Winter Garden at Dunham Massey, Cheshire

We're pleased to be able to keep the gardens, deer park and car park at Dunham Massey open for you to be able to enjoy these open spaces in line with government guidance. Our café and parlour are open for takeaway food and drink, our shop is open for Christmas gifts and our toilets remain open. Please continue to book your visits in advance to avoid disappointment. Here are some top tips to help you plan your day.

In this article you will find information on:

Planning your visit

You can now visit during quieter times without booking. If you visit without booking, your entry will depend on visitor numbers on that day and staff will advise you on arrival.

To avoid disappointment, we strongly recommend booking at busier times such as weekends, school holidays and bank holidays.

Entry and parking is free for members, but please bring your membership card with you. Non-members will need to pay in advance when booking.

How to book:

  • Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
  • You’ll need to choose a 30-minute arrival time for the day you want to visit.
  • The timeslot is for your arrival time only 
  • Tickets are for your use only and are not available for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.

Every Friday we'll release new bookings for visits the following week. You can book up to 3pm the day before you visit.

Parking and arrival

When you arrive, you’ll be greeted by a member of staff. Please have your tickets and membership card to hand. Please arrive within your 30-minute timeslot. You can go into the gardens at any time before 3.15pm, and you’re welcome to explore Dunham Massey until the car park gates are locked at 4.15pm.

To download a map of Dunham Massey, with walking routes and interactive activities for all the family, click here.

Staying safe

To help keep everyone safe, please follow social distancing and government guidance when you visit. And look out for signs while you’re here which will explain any changes to how you can access different parts of the site.

We have introduced a new one-way visitor route through the visitor centre, moat path and gardens. Please follow the new signage and system. If you do not wish to go inside the visitor centre, head to the left of the entrance and enter through the side gate.

You’ll find sinks for hand washing in the toilets at the Visitor Centre and Stables Courtyard, and will find hand sanitiser in our takeaway food and beverage outlets and entrance and exit to the Visitor Centre. In line with government guidance, you're required to wear a face covering in most enclosed spaces. Please bring one with you.

If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.

What's open?

Car park: 9am – 4pm (car park gates lock at 4.15pm)

Deer park: 9am – 4pm. Dogs on leads welcome, no picnics please, don’t feed the deer.

Gardens: 10am – 4pm (last entry 3.15pm). Dogs on leads welcome, picnic area.

North park: 9am – 4pm. Dogs off leads welcome, picnic area.

House: we’re sorry but the house remains closed.

Mill: we’re sorry but the mill remains closed.

Toilets: 9am – 4pm. Located at the Stables block and Visitor Centre. Accessible toilets and baby changing available.

Eating and shopping

From Thursday 5 November, for the duration of the four-week lockdown we will only offer takeaway food and hot and cold drinks and our shop will be closed. This is in line with the latest government guidelines.

Stamford café: 9am – 4pm. Takeaway only. Light snacks, hot and cold drinks.

Parlour: 10am – 4pm. Takeaway only. Hot and cold drinks, ice cream. Dogs welcome.

Stonebaked pizza: 12 noon – 3pm. Takeaway only. (Weather dependent)

Stables restaurant: We’re sorry but the Stables Restaurant is currently closed in line with the latest government guidelines.

Shop: 12 noon – 8pm.

Accessibility

Blue badge parking available.

Flat paths and benches available in the gardens.

Toilets: one accessible toilet open at the Stables block, and three open at the Visitor Centre.

Powered mobility scooter (PMV) and wheelchair hire: we're sorry, but we're unable to give out PMVs or wheelchairs at this time.

Shuttle buggy: we're sorry this service is not currently operating.

Things to do

Download a map of Dunham Massey with walking routes and interactive activities for all the family by clicking here.

Other things to note:

  • Please take your litter home with you.
  • Dogs are welcome on short leads in the gardens and deer park, and can run off lead in the north park.
  • Please do not feed or approach the deer to help keep our staff, volunteers and visitors safe, and keep our deer herd healthy.
  • There will be no first aid cover from staff during your visit. If you require assistance, please let a member of staff know so they can coordinate an emergency response.
  • No barbeques, fires or braziers permitted on site.
  • Under 5s only on bikes inside the park. If cycling here, you may want to take advantage of some of the cycling routes that are available locally, such as the Trans Pennine Trail, which is under a mile away from the park.
Thank you

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Upcoming events

Timed entry to Dunham Massey (30 Nov - 6 Dec)

Fri 04 Dec 2020
13:30-14:00
Book your timed entry to visit Dunham Massey.

Timed entry to Dunham Massey (7 Dec - 13 Dec)

Mon 07 Dec 2020
09:00-09:30
Book your timed entry to visit Dunham Massey.

A Peter Rabbit™ winter adventure activity trail at Dunham Massey

Sun 10 Jan 2021
10:00-14:30
Join Peter and his friends for some winter fun at Dunham Massey. Follow the trail and find the clues to help Peter get set for winter.