Liz Swann

Business Support Volunteer, Anglesey Abbey

Profile
Liz Swann - Business Support Volunteer
Liz Swann at work

Why did you start Volunteering with the National Trust?

Well, the usual things really - I wanted to keep myself busy when I retired. I wanted to meet new people and help preserve our heritage. I also wanted to make use of the organisational skills I'd developed during my working life and I thought the National Trust might need them. I am pleased to say they do!

What do you do at the National Trust?

My job title is Business Support Volunteer.  When I started back in 2013 I worked one day a week helping with the administration for the coaches and groups that visit.  Over the years the number of groups and coaches have increased enormously throughout the year, and we are especilly busy during the Snowdrops season and our Winter Lights event.  We have recently noticed a growing interest from schools and education groups during the spring and summer terms.

Over time, as we have got busier and the team has changed, I have increased the hours i volunteer. I now happily volunteer 2 days a week and my managers are happy for me to manage the whole Group Bookings process on my own.  I enjoy managing the process from beginning to end - from when the group organiser makes the first enquiry through to the completion of the booking. I can’t always be on site to meet them but it is lovely when they take the time to contact us after their visit to say what a good day they had.   All good news for Anglesey Abbey that we are so popular.

What do you enjoy most about Volunteering with the National Trust?

I work with a small team who are always supportive, kind and friendly and make me feel part of their team which makes my volunteering something I look forward too.  One of the joys of Business Support is being able to ‘dip in and out’ of other departments when they are busy and during peak times.

Liz was interviewed in May 2017