Visiting Chartwell: What to expect

The house at Chartwell, a National Trust property in Kent

We've reopened our gardens at Chartwell and we're looking forward to welcoming you back. The garden, café (for takeaway service), visitor centre and toilets are open. In this article you’ll find everything you need to know and what to expect from your visit. Please bring a facemask to enter the café, toilets and visitor centre unless you are exempt.

Visitor centre

We have now reopened our Visitor Centre here at Chartwell to welcome you back in. Visits must be pre-booked in advance (with all details on how to do this further down this page) and we ask you to please arrive in your time-slot to help us keep everyone safe. If you arrive early, you may be asked to return at your appointed time. If you arrive late, we unfortunately cannot guarantee your entry.

NT Members - on arrival, we'll ask at least one member of your group to enter the Visitor Centre with a face covering on (unless you are exempt), to scan your membership cards. You may wish to nominate one person who can scan everyone's cards at once. You will then be able to rejoin your group by the exit doors along our one way route, which helps us keep everyone safe.

The garden & woodland

The garden is open daily from 10am to 5pm, last entry slot between 3.30pm and 4pm. The carpark gates close at 5pm.

To help with social distancing we have introduced a one-way system around the garden and a new exit route. Please look out for signs on arrival, as things may be different to the last time you visited us.

Chartwell guidebook 

On your visit, why not collect the Chartwell guidebook from our Visitor Centre or shop? Read about the fascinating history of house and gardens as you make your way around on your visit, or take it home as a wonderful memento of your trip to Chartwell.

Book a ticket

Please book your tickets before you visit. Members can book for free, while non-members will need to pay when booking.

When you book your visit, you will need to choose a 30-minute arrival time for the day you wish to visit. Please book one ticket per person, except for children aged 5 and under as they don’t need a ticket.

New booking slots are released on a Friday for visits the following week starting on Monday.

The timeslot that you choose is for your arrival time only. Please ensure that you arrive at the property and enter the garden within your 30-minute time slot. If you are more than 10 minutes late, we may not be able to guarantee your entry. If you are early, we may have to ask you to return at your allotted time.

Please head to the Visitor Centre as soon as you arrive to check in. If we do not know you are on-site, we may not be able to guarantee your entry.

Members can book a ticket for free, but please bring your membership card with you on the day. Non-members will need to pay online in advance through the booking system. The Essential Companion card continues to be in operation allowing people to bring one or two carers with them, free of charge. Carers are able to attend without a booking - only those being cared for need a booking.

In line with government guidelines you are required to wear a face covering in our cafés and food outlets in England from 24 July. Please bring one with you.

Bus route

We are delighted to say that the Sunday bus service to Chartwell will restart as of Easter Sunday 2021, also running on Easter Monday.

To help us reduce our impact on the environment, as well as easing pressure on our often busy carpark, the 246 bus from Bromley will be back up and running on Sundays and Bank Holiday Mondays.

You can find all times and bus stop locations here: London Bus Routes

If you are coming in on the bus, don’t worry about prebooking, as we have extra spaces for anyone helping us support the environment in this way. Just show your bus ticket to a member of our Visitor Centre team; if you're a member you'll continue to recieve your free entry and non-members can then pay for your entry on your arrival.

Missed out on tickets this time?

If you've missed out on booking tickets this time and can't get the bus, we may have a few spaces that become available on the day, especially towards the later time slots.

If we do have space, this will be mentioned on our social media channels so please keep an eye out in the mornings. If you haven't booked and we don't have space, then we unfortunately may have to turn you away.

Spirit of Chartwell

In the meantime, or if you're missing being able to visit us at the moment, here's a short film for you to enjoy all about Chartwell, its history and some of the features that can be seen here today.

Please note that this was filmed pre-covid.

Please read through our Frequently Asked Questions below, if you require further information please email us at chartwell@nationaltrust.org.uk.

We look forward to seeing you again soon.

Frequently Asked Questions

Can I bring a picnic?

Picnic blankets are welcome in the garden; but no chairs and tables please.

Is the café open?

Yes, the café is open for takeaways only, and serving hot and cold refreshmennts, bakes and light snacks.

Do I need a ticket to walk on the estate?

Yes, you will need to book a ticket on our website if you would like to use our car park. Alternatively, you can park at Hosey Common Car park and walk to Chartwell. To visit the gardens however, you still need to pre-book your tickets.

Can I use the café and toilets if arriving on foot?

Yes, if you are walking in the area and would like to stop and pop into our café, you are more then welcome to do so. To visit the gardens however you will need to have a pre-booked ticket.

Can I make a booking on the day I want to visit?

All timeslots need to be booked in advance and each slot closes 18 hours ahead of time. At the moment we aren't able to take bookings on the day. Where space is available on weekdays, pre-booking may not always be necessary, however if you do not book we cannot guarantee admission.

Can I make a booking by speaking to the property directly?

We are unable to make any bookings at the property as the booking system is being managed centrally. Please make your booking on our website, if you are unable to book online you can call our booking team on 0344 249 1895.