Chartwell Reopening Information and FAQ's
We've reopened our gardens at Chartwell and we're looking forward to welcoming you back soon.
The garden is open daily from Monday 8 June, between 10am and 5pm, last entry slot between 4 and 4.30pm. All visits need to be pre-booked via our website www.nationaltrust.org.uk/chartwell. To help with social distancing we have introduced a one-way system around the garden and a new exit route. Please look out for signs on arrival, as things may be different to the last time you visited us.
The house, studio, exhibition and shop are currently closed. The toilet facilities are open as usual.
All visitors must book a ticket in advance, including members. This includes people who wish to park and access our estate walks. We will not have any parking available for those people without pre-booked tickets.
When you book your visit, you will need to choose a 30-minute arrival time for the day you wish to visit. Please book one ticket per person, except for children aged 5 and under as they don’t need a ticket.
New booking slots are released on a Friday for visits the following week starting on Monday.
The timeslot that you choose is for your arrival time only. Please ensure that you arrive at the property and enter the garden within your 30-minute time slot. If you are more than 10 minutes late, we may not be able to guarantee your entry.
Members can book a ticket for free, but please bring your membership card with you on the day. Non-members will need to pay online in advance through the booking system. The Essential Companion card continues to be in operation allowing people to bring one or two carers with them, free of charge. Carers are able to attend without a booking - only those being cared for need a booking.
Please read through our Frequently Asked Questions below, if you require further information please email us at email@example.com.
We look forward to seeing you again soon.
Frequently Asked Questions
What will the process be when I arrive?
We will have a member of staff on our driveway who will check your tickets and membership card through your car window. Please wait patiently and show your documents through the window when asked. To maintain social distancing, we’re asking visitors not to pass anything to our staff.
A member of staff will be at the entrance and show you our new one-way system in the gardens. You can take a photo of our new enlarged map or pick up a small A4 version of it to take with you. You may be asked to queue here if we need to allow the visitors ahead of you to move further into the garden so we can help maintain social distancing around the grounds.
Can I bring a picnic?
Picnic blankets are welcome in the garden; but no chairs and tables please.
Is the cafe open?
Yes, it is and it's initially serving a limited range of takeaway hot and cold drinks, and some light snacks such as crisps, scones and cakes.
Do I need a ticket to walk on the estate?
Yes, you will need to book a ticket on our website if you would like to use our car park. Alternatively, you can park at Hosey Common Car park and walk to Chartwell. To visit the gardens however, you still need to pre-book your tickets.
Can I use the cafe and toilets if arriving on foot?
Yes, if you are walking in the area and would like to stop and pop into our cafe, you are more then welcome to do so. To visit the gardens however you will need to have a pre-booked ticket.
Are there any slots for key workers?
To say thank you to our nation's key workers and all they have done for us, we're encouraging visitors to keep the first and last slots of each day free for key workers to use. While we are unable to 'reserve' these slots exclusively for key workers, we hope you will join us in thanking them by leaving these times free. If you or someone in your group are a key worker, please take the opportunity to book these early and late timeslots.
Can I make a booking on the day I want to visit?
All timeslots need to be booked in advance and each slot closes 18 hours ahead of time. At the moment we aren't able to take bookings on the day. New booking slots are released on a Friday for visits the following week.
Can I make a booking by speaking to the property directly?
We are unable to make any bookings at the property as the booking system is being managed centrally. Please make your booking on our website, if you are unable to book online you can call our booking team on 0344 249 1895.