Visiting Chartwell: What to expect

A lake view to the house in autumn at Chartwell, a National Trust in place

We've reopened our gardens, café and shop at Chartwell and we're looking forward to welcoming you back.
The house and studio are open daily from 11.30am, a prebooked garden and car park ticket is required to enter the house and studio and you can upgrade to a house ticket at the visitor centre. House and studio tickets are limited and entry is not guaranteed. Tickets do sell out and to avoid disappointment we recommend booking the earliest garden timed ticket.

Please be aware that during half term, from Saturday 24 November - Sunday 1 November we are expecting increased numbers, but still within our safety capacity.

House tickets are popular but we have a reduced number to ensure social distancing inside the rooms. To avoid disappointment we recommend booking the earliest timed ticket for the garden. Tickets do sell out, particularly on weekends and during half term and we cannot guarantee entry for all.

Those wishing for a quieter visit are advised to book a garden ticket from 2.30pm onwards.

The Garden

The garden is open daily from 10am to 5pm, last entry slot between 4 and 4.30pm. We recommend you pre-book your visit via our website www.nationaltrust.org.uk/chartwell. To help with social distancing we have introduced a one-way system around the garden and a new exit route. Please look out for signs on arrival, as things may be different to the last time you visited us.

Please book your parking/tickets before you visit. Members can book for free, while non-members will need to pay when booking. Where space is available on weekdays, pre-booking may not always be necessary, however if you do not book we cannot guarantee admission.

When you book your visit, you will need to choose a 30-minute arrival time for the day you wish to visit. Please book one ticket per person, except for children aged 5 and under as they don’t need a ticket.

New booking slots are released on a Friday for visits the following week starting on Monday.

The timeslot that you choose is for your arrival time only. Please ensure that you arrive at the property and enter the garden within your 30-minute time slot. If you are more than 10 minutes late, we may not be able to guarantee your entry.

Members can book a ticket for free, but please bring your membership card with you on the day. Non-members will need to pay online in advance through the booking system. The Essential Companion card continues to be in operation allowing people to bring one or two carers with them, free of charge. Carers are able to attend without a booking - only those being cared for need a booking.

In line with government guidelines you are required to wear a face covering in our shops, cafés and food outlets in England from 24 July. Please bring one with you.

The House and Studio

Please read through our Frequently Asked Questions below, if you require further information please email us at chartwell@nationaltrust.org.uk.

We look forward to seeing you again soon.

Frequently Asked Questions

Can I bring a picnic?

Picnic blankets are welcome in the garden; but no chairs and tables please.

Is the cafe open?

Yes, it is and serving hot meals, soups, sandwiches, cakes and hot and cold refreshments.

Do I need a ticket to walk on the estate?

Yes, you will need to book a ticket on our website if you would like to use our car park. Alternatively, you can park at Hosey Common Car park and walk to Chartwell. To visit the gardens however, you still need to pre-book your tickets.

Can I use the cafe and toilets if arriving on foot?

Yes, if you are walking in the area and would like to stop and pop into our cafe, you are more then welcome to do so. To visit the gardens however you will need to have a pre-booked ticket.

Can I make a booking on the day I want to visit?

All timeslots need to be booked in advance and each slot closes 18 hours ahead of time. At the moment we aren't able to take bookings on the day. Where space is available on weekdays, pre-booking may not always be necessary, however if you do not book we cannot guarantee admission.

Can I make a booking by speaking to the property directly?

We are unable to make any bookings at the property as the booking system is being managed centrally.  Please make your booking on our website, if you are unable to book online you can call our booking team on 0344 249 1895.